Member Engagement Coordinator chez Food Bank For New York City

Duties and Responsibilities: 

• Act as liaison between FBNYC and food distribution programs and participating public schools and conduct annual compliance site visits according to established procedures to assure compliance with regulations and standards and provide technical assistance;  
• Conduct capacity building visits to connect members to other Food Bank grants, programs, assist with conversion to Client Choice; assist their application of kaizen and provide superior customer service support with any service need;  

• Complete site reports within 7-10 days; maintain appropriate and accurate documentation of site visits and record monitoring data; 

• Ensure assigned members are within compliance with membership obligations, including, but not limited to online ordering frequency, FEEDNYC submission and grant spend down; maintain up to date member files for all members in assigned zone including 5013c, food safety documentation and counter-signed contracts; 

• Conduct trainings from Food Bank offices as well as in the zone on core competencies to food distribution programs; 

• Assess and assist members with client choice information and conversion; 

• Assist with developing and upholding department policies and procedures;  

• Provide succinct feedback to Member Services leadership on trends and needs of their zoned community related to capacity, food needs, and client base;  

• Assess members’ capacity for and make formal referrals to Programs department for participation in TEN, Kaizen, and Benefits; 

• Coordinate logistics and administrative tasks associated with programs and monitoring activities, including, but not limited to responsibility for data entry, filing and meeting coordination; 

• Lead and assist on special projects within Member Services as well as other departments in FBNYC; 

• Lead workshops, develop content, and support all efforts for a successful annual agency conference;  

• Be able to present Food Bank’s scope of services and mission and core values; 

• Perform other duties as assigned. 

Qualifications:  

• The ideal candidate is flexible and detail-oriented with the ability to multi-task; 

• Bachelor’s degree and one to two years’ experience in public elementary school education, community-based training, program monitoring or another related field preferred; 

• Bilingual Spanish/English required; 

• Ability to work independently in a challenging position with constantly changing work environment; 

• Travel throughout the 5 boroughs daily; minimum of 3 days in the field required; 

• Food Safety Certification a plus; 

• Proficiency in all MS office applications required; 

• Excellent verbal and written communication and customer service skills; 

• Excellent interpersonal skills and telephone manners.