61 Star Rewards Lead chez Shooting Star Casino (Star Rewards Lead position)

DUTIES & RESPONSIBILITIES
Shooting Star Casino team members will always deliver excellent guest service to our guests and fellow co-workers.
Our Star Service expectations include being:
• WELCOMING – Make every person feel invited and accepted
• PROACTIVE – Anticipate Guest needs
• UNIQUE – Create a one-of-a-kind experience at every opportunity
• RESOURCEFUL – Resolve the need
• COMPLETE – Take care and close

Carries out Supervisory Responsibilities, in the absence of the Player Relations Supervisor, with assigned Team Members to retain and motivate a professional workforce for the Shooting Star Casino, Hotel, and Event Center.
• Providing necessary leadership and skills to Team Members.
• Plans, assigns, and directs work.
• Rewards and disciplines Team Members.
• Keep Team Member performance reviews updated.
• Ensure the strictest of confidentiality is maintained at all times.
• Coordinates training and mentorship for Team Members.
• Level 1 Complimentary authority for dining venues and hotel.

Creates and maintains necessary auditing documentations to ensure accurate protection of Shooting Star Casino funds.
• Organizes and prepares daily coupon board for each Star Rewards’ Center station.
• Compiles and verifies coupon logs at the end of the day to report any discrepancies.
• Completes appropriate auditing reports to comply with internal gaming controls.
• Accounts for any Shortages and Overages.

Oversees the daily operations of Star Rewards’ Center to maintain a successful and professional work environment.
• Carries out established policies and procedures for Star Rewards’ Center, Coat Check and Wheelchair Reservations.
• Compiles and organizes Wheelchair reservation information.
• Carries out the merging of rewards cards.
• Sorts and files internal documents.
• Prepares and submits orders in WorkPlace for Star Rewards’ Center merchandise.
• Distribution of concert tickets and assists with concerts and special events.
• Carries out general Star Rewards’ Center duties, assisting guests, processing coupons, currency exchange, redemptions, and new accounts.

Listens and responds to guest concerns to maintain a high level of guest satisfaction.
• Analyzes guest complaints regarding our Oasis system and determines appropriate action.
• Refer guests to appropriate department or function for issue resolution.

Performs other duties and responsibilities as required or assigned.

EDUCATION & EXPERIENCE
One-year certificate from a college or technical school preferred; or 2 years of experience or training in a related field.

CERTIFICATES, LICENSES & DESIGNATIONS
Must meet all licensing requirements as prescribed by the Tribal- State Compact for Gaming.

KNOWLEDGE, SKILLS & ABILITIES
• Knowledge of and ability to apply internal gaming controls.
• Knowledge of and skill in using a personal computer and related software including Word, Excel, and Outlook.
• Knowledge of and ability to apply commonly accepted rules of grammar, spelling and punctuation in written communication to develop Management reports and summaries.
• Knowledge of and ability in using Oasis- Players Tracking System.
• Skills of determining alternatives that would correct a situation to provide effective guest services.
• Skill in preparing written materials such as correspondence reports and proposals to meet purpose and audience.
• Skill of delegating authority and encourage and supporting risk taking to develop responsible Team Members.
• Ability to display excellent decision-making skills.
• Ability to work independently is self-motivated and display outstanding customer service skills.
• Ability to read and interpret documents such as gaming controls and procedure manuals, safety rules, and operation and maintenance instructions.
• Ability to follow procedures and give attention to detail.
• Ability to work cooperatively within a group to make the work of the group successful and effective.
• Ability to identify and carry out actions to achieve goals while considering risks.
• Ability to frequently stand for up to 8 hours.
• Ability to reach above shoulder height.
• Ability to reach below shoulder height.
• Ability to occasionally climb ladders.
• Ability to frequently stoop and bend.
• Ability to occasionally lift 25-50 pounds.

WORKING CONDITIONS
• Frequent exposure to loud noise levels. Minimal exposure to Blood Bourne Pathogens.
• Continuous exposure to high concentration levels of tobacco smoke.

Note: Job Descriptions are not exhaustive lists of all skills, responsibilities, or efforts associated with a job. They reflect principal job elements essential for performing the job and evaluating performance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.