Homeoffice Customer Service Representative chez Ivyrehab

The Customer Service Representative will report to the Patient Experience Supervisor. This position allows for remote work.

Your responsibilities will include:  

• Maintaining Inbound/Outbound calls from patients professionally and responding to their inquiries 

• Provide a high-level of customer service to ensure patient questions or concerns are addressed effectively 

• De-escalate situations involving dissatisfied customers, effectively offering patient assistance and support through varying operations and channels 

• Routing patient accounts to appropriate department as needed 

• Managing administration, communicating, and coordinating with internal departments 

• Effective communication with patients to explain and collect outstanding balances 

• Accurate notations/tags/labels in the EMR system/phone system including recording details of comments, inquiries, complaints, and actions taken 

• Sets up acceptable payment agreements 

• Attend team meetings, phone conferences, and training as needed 

• Other duties as assigned 

To excel in this role, you should possess:  

• A high school diploma or equivalent 

• Open availability, Monday through Friday - 7am to 7pm 

• Previous healthcare, revenue cycle experience (Preferred) 

• Physical, Occupational and Speech therapy knowledge a plus 

• Bilingual/Spanish (Preferred) 

• Passion for helping patients and enjoys navigating through revolving inquires 

• Experience working in Customer Service 

• Excellent verbal and written communication skills 

• Interpersonal skills that emphasize team building 

• Ability to work effectively in fast-paced environment 

• Experience with a variety of EMR systems, Raintree experience (Preferred) 

• Problem solving skills, good judgment, attention to detail, and follow-through are a must 

• Demonstrated ability to prioritize tasks and work with a sense of urgency 

• Proficient in the use of computer applications, databases, word-processing, email, and website application 

• Able to react effectively and calmly in an escalated situation 

• Know, understand, and follow teammate guidelines, HIPAA policies, and company procedures 

Why choose Ivy?    

• Best Employer: A prestigious honor to be recognized by Modern Healthcare, signifying excellence in our industry and providing an outstanding workplace culture.   

• Exceeding Expectations: Deliver best-in-class care and witness exceptional patient outcomes.    

• Incentives Galore: Eligibility for full benefits package beginning within your first month of employment. Generous PTO (Paid Time Off) plans, paid holidays, 

• Empowering Values: Live by values that prioritize teamwork, growth, and serving others.