Director of Human Resources chez Aroostook County Action Program (ACAP)

Description

JOB DESCRIPTION

Position Title:

Director of Human Resources

Reports To:

Chief Operating Officer

Supervises:

Human Resources Generalist

FLSA Status:

Exempt

Pay Grade:

L

Last Revised/Approved:

September 3, 2025

POSITION SUMMARY:
The Director of Human Resources maintains and enhances the Agency’s human resources by planning, implementing, and evaluating employee relations and human resources policies, programs, and practices. Works with Executive Leadership Team in developing and implementing Agency strategic plan and priorities.   

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Works collaboratively with members of senior management team to develop and implement strategic planning and management of the Agency.
2. Plans, designs, implements, and manages all phases of human resources activities within the Agency.
3. Provides leadership to senior management and staff on employee issues, recruitment, hiring, termination, and job descriptions.
4. Prepares, updates, and recommends personnel policies; communicates new or revised personnel policies or amends policies as warranted with Executive Director/CEO and board approval.
5. Provides interpretation of personnel policies to ensure consistent and equitable process for personnel decisions.
6. Ensures compliance with federal and state employment laws, required licenses/certifications, and background checks as required by funding source or agency policy.
7. Provides leadership and direction to senior management concerning human resource development needs and recommendations; assists with organizational and employee development; conducts job analyses and assists supervisors in preparation of job descriptions and specifications.
8. Oversees and ensures that all promotions, transfers, staff reductions, and other employment status changes are administered in accordance with affirmative action standards and Agency policies.
9. Designs and implements a comprehensive onboarding process for new employees; assists with ongoing employee training and development efforts, including designing and facilitating various training sessions.
10. Reviews employee benefits offerings annually; works with vendors and makes recommendations for changes; administers and maintains employee benefit programs; informs and educates employees of benefits.
11. Administers employee leaves of absence, ensuring compliance with state and federal laws.
12. Provides continuous review of employee performance planning and review program to ensure consistent, timely, and equitable process; assists with training staff about coaching and disciplining employees.
13. Manages and conducts regular evaluation of pay and classification plan to ensure appropriate compensation for all positions; conducts periodic pay surveys; monitors individual pay actions; recommends plan and implements pay structure revisions; analyzes and implements annual changes in wages.
14. Oversees creation and maintenance of personnel files; complies with employment and payroll records.
15. Partners with Finance to oversee and maintain HRIS payroll system and data entry.
16. Monitors general employee morale and advises Executive Director/CEO regarding problem resolution; design and analyze employee survey process to gather information on employee morale, concerns, questions and supports process for keeping open communication within the agency team. 
17. Manages workers' compensation and unemployment claims, protecting both the interests of employees and the Agency; represents the organization at worker’s compensation and unemployment hearings.
18. Assists in the Employee Safety Program and activities; oversees management of employee injury program; creates reviews and amends policies related to communicable illnesses; ensures required documentation and reporting is done for all injuries and communicable illnesses; serves on ACAP Safety Committee.  
19. Interviews and hires employees for positions throughout the Agency; maintains and complies with performance review system for direct reports; mediates staff conflicts; counsels employees with performance issues; recommends disciplinary action as necessary. 
20. Performs the usual duties of a director, including interviewing, hiring, scheduling, training, supervising, evaluating and developing subordinate staff, and resolving employee problems; assigns tasks to maximize individual and team performance; ensures compliance with Agency policies and procedures.

NON-ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Performs additional duties as assigned.

QUALIFICATIONS NEEDED FOR POSITION:

Experience and Skill Requirements: The following experience and skill requirements are considered essential:

Experience:

• 5-7 years of progressively-responsible experience in human resources at the director/management level required
• Supervisory experience, including employee coaching and mentoring
• Human Resource best practices
• Administering programs, facilitating trainings/workshops, planning projects
• Compliance with state and federal human resources rules and regulations
• Responding to federal and state requests regarding human resource information and reports
• Writing reports, business correspondence & procedure manuals

Skills:

• Leadership abilities
• Excellent human relations and human resource skills
• Influence the actions of others, where empathy and perceptiveness are required to determine the best course of action
• Promote feelings of trust and security by establishing strong, caring relationships 
• Excellent listening, verbal communication, and written communication skills, including reports, business correspondence, and procedure manuals
• Excellent organizational, customer service, mediation and negotiation skills
• Excellent critical thinking skills, display tact, discretion, and sound judgment

• Excellent office function and recordkeeping skills
• Good public speaking/facilitation/presentation skills
• Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Calculate rates, ratios, percentages, and proportions with a basic understanding of statistics, algebra, and geometry
• Proficient in using of Microsoft Office applications and other computer software as applicable to the position
• Adaptable to change, detail-oriented, identify problems and recommends solutions
• Read, analyze, comprehend, and apply written procedures
• Work with a diverse population
• Multi-task and handle frequent disruptions
• Prioritize, delegate and coordinate work activities, meet frequent, critical deadlines

Education and Knowledge Requirements: The following education and knowledge considered essential:

• Bachelor’s Degree in Human Resource Management or related field
• Senior Human Resource Certification preferred
• State and federal employment law knowledge
• Federal/state regulated programs and/or labor market and employment service experience
• OSHA requirements knowledge

Other Requirements: Additional requirements that are considered essential:

• Ability to work a flexible schedule
• Must have a valid driver’s license, an acceptable driving record per the program, have reliable transportation, provide proof of insurance, and must be insurable under agency policy
• Must pass required background checks

GENERAL EXPECTATIONS:

1. Maintains and promotes the highest level of understanding of the Agency's Mission, Vision and Goals.
2. Maintains confidentiality; protect the Agency by keeping information concerning employees, those we serve, and the Agency itself confidential.
3. Follows all safety policies and procedures with a "safety first" approach to all job duties.
4. Exhibits a positive, professional, and collaborative attitude with others inside and outside the Agency.
5. Exhibits teamwork through effective internal communication and working relationships.
6. Is punctual for scheduled work and use time appropriately.
7. Performs required amount of work in a timely fashion with a minimum of errors.
8. Participates in trainings, conferences, and meetings as necessary.
9. Possesses and exhibits the highest standards of professionalism and personal integrity.
10. Represents the Agency in the community as appropriate to the role.

PHYSICAL REQUIREMENTS:

The physical requirements described here are representative of those that must be met by the Incumbent to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands or arms and talk or hear, and sit. The employee is frequently required to stand and walk. The employee will occasionally lift up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those the incumbent encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed mostly in an office environment. Noise level is quiet to moderate. Occasional local and long-distance travel may be required, sometimes in inclement weather.

** All requirements and skills are considered to be essential, unless otherwise indicated. **

External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.

The job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

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Employee Signature Date

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Supervisor Signature Date