Global Service Product Owner chez APAC EMEA Support India YV1020
APAC EMEA Support India YV1020 · Mansfield, États-Unis d'Amérique · Onsite
- Professional
- Bureau à Mansfield
ACCOUNTABILITIES & ESSENTIAL FUNCTIONS
- Create the product strategy for external and internal customer experiences
- Learn stakeholder strategy, tactical approaches, priorities, requirements, and business process
- Collaborate with all applicable teams to provide a mix of business and technical direction on systems, design, development, testing, and deployment
- Coordinate User Acceptance Testing for application enhancements and help maintain controlled procedures
- Communicate issues and status of User Acceptance Testing to project Stakeholders
- Partner with appropriate Systems team to coordinate delivery of work and deployment of projects and platforms
- Establish open and timely communication with interested parties, stakeholders, and sponsors
- Develop a strong Mouser business acumen and use it with each assignment
- Must be seen as an advocate for customers and internal users
- A team player who represents the company and Sales Operations team in a professional manner
- Establish and maintain effective relationships with internal and external contacts
- Utilize organizational skills to document, categorize, prioritize, provide easy access to information, and timely follow-up
- Detailed and thorough in work habits with multi-tasking ability
- Manage the entire product lifecycle from planning, execution, and delivery
- Define product requirement documents based on subject matter knowledge and expertise
- Build and maintain a strong Customer Service business acumen with complete knowledge of systems and tools available in the marketplace
- Develop and communicate program vision and feature roadmap
- Ability to meet business goals and collaborate with scrum teams to ensure delivered solutions continuously provide value
- Contribute to establishing product goals and review metrics to help identify opportunities and deliver successes
- Research and identify new opportunities for Mouser to innovate on behalf of our customers, employees, and suppliers
- Demonstrate the initiative to spend time with all levels of users
SKILLS & CERTIFICATIONS
- Exhibits strong analytical and organizational skills with the ability to manage multiple departmental activities
- General understanding of project management tools, software development lifecycle, and problem solving
- Produce documentation including mockups, flowcharts, and other process diagrams
- Ability to manage multiple projects and priorities
- Demonstrates a positive attitude toward self and others
- Ability to set and track goals
- Exhibits problem solving, negotiation, and teaching skills
- Interacts effectively with individuals and groups inside and outside the organization
- Excellent verbal and non-verbal communication skills with people at all levels of the company
- Strong ability to work in teams with a collaborative interpersonal style
- PC Experience in a Microsoft Windows environment, proficient with internet, e-mail, Salesforce, Microsoft Word, Excel, PowerPoint, Outlook, and other software
- Able to work with minimum supervision and make independent judgements
- Able to use, read, and interpret spreadsheets, printed reports, and terminal screens
- Able to type data and use PC for extended periods of time
EDUCATION & EXPERIENCE
- 4 year degree from college or university in the business or project management field, or 2 years’ experience with written process, project management, and reporting in a corporate environment; or equivalent combination of education and experience
Company
Mouser Electronics is an award-winning, global distributor of semiconductors and electronic components that ships to over 650,000 customers in 223 countries/territories from its one million sq. ft. state-of-the-art facility in Mansfield, Texas. Mouser.com is an award-winning website that features more than 6.8 million products online from more than 1,200 leading manufacturers.
Mouser employees enjoy competitive pay and benefits, a business casual dress environment, a state-of-the-art facility in which to work, and an experienced management team with vision and a passion for growth. Mouser has built upon 60 years of growth and success in the electronic components distribution industry and is a TTI, Inc./Berkshire Hathaway Company.
Mouser Electronics, a TTI, Inc. company, is an Equal Employment Opportunity employer committed to providing equal opportunity in all of our employment practices, including selection, hiring, assignment, re-assignment, promotion, transfer, compensation, discipline, and termination. The Company prohibits discrimination, harassment, and retaliation in employment based on race; color; religion; genetic information; national origin; sex; sexual orientation; gender identity; pregnancy, childbirth, or related medical conditions; age; disability or handicap; citizenship status; service member status; or any other category protected by federal, state/provincial or local law.
Attention Applicants: If you are an individual with a disability and require reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use our online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact [email protected] or at (817) 804-3850 for assistance with accommodation.
Some positions posted may require the use of information or access to hardware that is subject to the International Traffic in Arms Regulation (ITAR). Any applicant to these openings must be a U.S person within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. permanent resident (i.e., green card holder), political asylee, or refugee. All applicants must be at least 18 years of age.
Mouser Electronics, Inc. is an Equal Opportunity Employer - A Notice to All Employees & Applicants
For more information on your Equal Opportunity Rights or other important Employment Rights in the USA, read “Know Your Rights: Workplace Discrimination is Illegal” poster, E-Verify Participation Notice (English/Spanish), Right to Work Notice (English/Spanish), FMLA General Notice, U.S. Job Applicant Privacy Notice.
