Espress Shift Manager (Must be 21 or older) ***GATESVILLE,TX*** chez Army and Air Force Exchange Service (AAFES)
Army and Air Force Exchange Service (AAFES) · Gatesville, États-Unis d'Amérique · Onsite
- Junior
- Bureau à Gatesville
Job Description
North Fort Hood Troop Store located in GATESVILLE, TX (this is approximately a 40-minute drive from main post Fort Hood)
As a Shift Manager at an Express, you will be responsible for the shift operation of an Exchange Express Store, and will lead a team of passionate and knowledgeable associates. You will oversee these associates in the execution of strategies to deliver a tailored customer experience. You will assist in planning, managing and directing retail store operations, dealing merchandising, selling, stocking, promoting, and reordering of goods. Utilize your leadership skills to empower associates to create a positive environment that drives customer experience and Exchange brand loyalty.
So what can you expect as a Shift Manager at the Exchange?
Job Qualifications
As a Shift Manager at an Express, you will be responsible for the shift operation of an Exchange Express Store, and will lead a team of passionate and knowledgeable associates. You will oversee these associates in the execution of strategies to deliver a tailored customer experience. You will assist in planning, managing and directing retail store operations, dealing merchandising, selling, stocking, promoting, and reordering of goods. Utilize your leadership skills to empower associates to create a positive environment that drives customer experience and Exchange brand loyalty.
So what can you expect as a Shift Manager at the Exchange?
- Lead a culture of accountability through clear expectations
- Promote a positive team and customer centric culture.
- Utilize business knowledge to understand, troubleshoot and follow-up on opportunity areas
- Ensure customers have an extraordinary experience while shopping
- Greet every customer with eye contact and smile in your authentic way
Job Qualifications
- Able to learn and adapt to current technology needs
- Able to think quickly on the spot to answer customer questions
- Able to take initiative
- Able to share brand knowledge
- Able to lead teams to meet organizational objectives
- Excellent attention to detail
- Willing to cross-train and work in other areas of the store, as needed
- Must possess a welcoming and helpful attitude toward customers and other team members
- Excellent communication skills
- Basic computer skills
- Previous retail managerial experience preferred
Employment Category
Regular Full Time
Job Tier
1
Job Qualifications
One year of retail experience in retail store operations within the last two years is required.
If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.
If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.
Supervisor
Yes
Facility Name
North Fort Hood Troop Store
Job Type
Hourly
Salary Minimum
$20.40
Salary Maximum
$34.12
Exchange Location
United States - Texas - Fort Hood
Major Duties
Assists in planning, managing and directing retail store operations.
Assists in establishing financial goals to maximize sales, profit, SSR, productivity, turns and inventory.
Evaluates and enhances customer service and customer satisfaction.
Supervises, trains, develops and schedules associates for current positions and future growth.
Performs other duties as assigned.
Assists in establishing financial goals to maximize sales, profit, SSR, productivity, turns and inventory.
Evaluates and enhances customer service and customer satisfaction.
Supervises, trains, develops and schedules associates for current positions and future growth.
Performs other duties as assigned.
Work Challenges
Extended Duty Hours / Varying Work Schedules
Shift Work 24/7 365 days/year
Shift Work 24/7 365 days/year
Our Focus
We are seeking associates who have a passion for delivering an extraordinary customer experience and a passion for serving those who serve, our Soldiers, Airmen and their families.
Who We Are
The Army & Air Force Exchange Service, also known as “the Exchange,” is the retailer on US Army and Air Force installations worldwide. An $8 billion enterprise ranked among the top retailers, the Exchange operates department stores, convenience stores, restaurants, movie theaters and an internet shopping site to serve Soldiers, Airmen and their families. In addition to US bases in Germany, Italy, England, Turkey, South Korea and Japan, the Exchange operates stores for US troops in Iraq, Afghanistan and other countries in the region. The Exchange ensures Soldiers and Airmen have access to US goods and services, wherever they serve.
