Assistant General Manager-Fairfield Inn RDU Brier Creek chez CMC Hotels

CMC Hotels is a thriving Raleigh, North Carolina based company that specializes in the development, acquisition, repositioning and management of upscale limited service, extended stay and full-service hotels. Our properties lead the market, consistently exceeding operational and financial expectations as well as the guest�s expectation of hospitality.

Our people are the Heart of our organization. The continued growth and success of our portfolio has been possible because the contribution of our associates who are recognized, grow and succeed with us.

We are looking for an engaging, and driven leader to join our Team as the Assistant General Manager of our Fairfield Inn by Marriott RDU Brier Creek.

In addition of industry competitive pay, we offer an array of benefits for all employees, based on eligibility, to include:

• Paid Vacation
• Paid Personal Leave, immediate accrual
• Holiday Pay
• Quarterly Bonuses up to 20% of annual salary
• Access to a fully vested 401K program
• BCBS Health Insurance
• Dental and Vision Coverage
• FREE Life Insurance
• FREE Short-Term Disability
• Marriott Hotel Discounts

Job Description: Responsible for the management of all Guest Service Representatives, while implementing company programs, ensuring brand compliance and driving guest service scores.

Job Responsibilities:

• Supports and assist the hotel's General Manager and associates
• Responsible for all operations of the guest services, including front desk and guests' services, by continually train and engage associates, conducting meetings & and productive shift scheduling
• Required to tend to customer complaints and queries in a pleasant manner utilizing the LEARN Model
• Maintain effective and professional relationships and communicates with all departments
• Verifies that accurate room status information is maintained and properly communicated
• Updates group information, maintain, monitor & prepares group requirements
• Works within the allocated budget for all front office operations
• Enforces all cash-handling and credit policies
• Upholds the hotel�s commitment to hospitality and guest satisfaction
• Maximize room revenue and occupancy by reviewing status daily. Monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily
• Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees
• Maintain required pars for all front office & stationary supplies
• Monitor guest service scores, daily
• Be knowledgeable of hotel property and in-house events
• Be cognizant of area events and businesses. Develop the ability to provide the information and directions to such
• Must be able to work all aspects of the front office, reservations system, PBX, check-in check-out procedures, shuttle, breakfast etc.
• Provide guests with information concerning hotel policies and amenities/services
• Manage the Preventative Maintenance program ensuring all paperwork is turned into the Corporate office in a timely manner

The ideal candidate must:

• Have a passion for hospitality and customer service
• Be self-motivated and able to work independently
• Have strong work ethic and a desire to succeed
• Knowledge of Fosse operating system and Marriott practices is a plus
• Must be Flexible and able to work split shifts or fill-in shifts when associates call out
• Clean background check, and reliable transportation a must
• Minimum of two years hotel front desk supervisory experience or 4+ years hotel front desk operations
• Must possess solid basic accounting and math skills, be comfortable with computers and have excellent customer service and communication skills.
• Minimum Associates degree