Senior Claims Handler - Motor Team chez DAC Beachcroft
DAC Beachcroft · Newport, Royaume-Uni · Hybrid
- Senior
- Bureau à Newport
We are looking for a Senior Claims Handler to join our market leading team. The team works with large self-insured corporates in a specialist division, CIR.
The team has a progressive approach, with a market leading reputation for tackling claims; tracking trends and analysing behaviours with a view to providing our clients bespoke claims strategies and analysis of changing market behaviours.
Why Join Our Team?
Successful candidates will undergo a comprehensive training program to give you the knowledge to succeed. Given the size of the team and the clients we work with, there is a real opportunity for growth and development. Progression can either be by technical development, building client relationships and/or progression to a supervisor or managerial role.
What you will do?
To provide a timely, professional and high-quality service to clients in the management of volume pre- litigated cases in our motor department.
Successful candidates will:
- Negotiate claims for liability and damages on pre litigation cases within authority limits
- Act as a point of contact for clients, demonstrating a level of knowledge and skill commensurate with experience
- Maintain and develop technical knowledge through attendance of training sessions and reading appropriate publications
- Ensure strategies reflect commercial reality of case value
- Comply with internal and external service level agreements
- To record timely and accurate management information
- To hit their individual financial targets (which are set based upon work type, charging basis and experience)
- Mentor less experienced claims handlers when required.
- Work with Leadership Group to support team performance and ensure deliverance on client requirements
- Support marketing and business development activity within the team (e.g. attending marketing events, client training, clinics and shadowing days).
- Maintain an awareness of the firm's strategies and plans
- You will be required to handle confidential information in line with the firm's data security protocols
Who you are
You will have previous experience and knowledge of handling motor cases, experience of dealing with personal injury (OIC and MOJ Portals) as well as credit hire cases.
You will also have the following:
- IT skills - Be IT literate with a good working knowledge of Excel and Word
- Prioritisation & Organisation skills – The ability to organise their own time management, recognise what's a time pressure, what's important and when to ask for help.
- An ability to work and thrive under pressure and the demands on their time
- Analytical skills – The ability to critically look at factual evidence, identify issues and inconsistencies
- Commercial sense – The ability to know the principle or law but also to apply commerciality as to whether a claim economical to defend.
- Interpersonal skills – The ability to get on and work with a team, speak to customers on the telephone and to meet clients.
- A strong focus on providing a consistent high level of customer service
- Resilience – The ability to stand their ground in a telephone negotiation and to receive feedback
- Aptitude to learn – The ability to retain knowledge and put into play new skills.
- Good oral and written communication skills
- Strong negotiation skills and excellent telephone skills
- Demonstrates alignment with the Firm’s Cultural Principles (Clear, Creative, Determined and Supportive).
What's in it for you?
- High levels of flexibility and a great work life balance - https://jobs.dacbeachcroft.com/whats-in-it-for-you/
- A well-rounded remuneration package (which includes private medical insurance, income protection insurance and discounted gym membership, amongst many other benefits)
- Opportunities for growth and progression including professional funding
- In person and remote social events
- Opportunity to get involved in a range of Environmental, Social and Governance (ESG) activities
We are dedicated to building a diverse, inclusive and authentic workplace, which aligns closely to our cultural principles (Determined, Clear, Creative and Supportive). If you are excited about this role and being part of our culture, but your past experience does not align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!
