Club Executive chez AND Digital

Club Executive

Who We Are:
AND Digital are a tech company focused on accelerating digital delivery and dedicated to closing the digital skills gap. We’ve been helping organisations build better digital products and stronger digital teams since 2014.

We believe our work should always make a remarkable impact for our clients. We do this through our regional offices (or ‘Clubs’) building strong relationships with our partners, so that they are always prioritised by a team within close proximity. 

This unique model has driven success for our clients and ourselves, evidenced by our remarkable organic growth since 2014. Today we number more than 1,300 people with Clubs all over the UK, Europe and the USA with plans for global expansion in the next couple of years.

Join us - and help us fulfil our mission to close the world’s digital skills gap.

As a Club Exec, you will have full accountability for all elements and operations of a club. The focus of the role is to ensure the Club is achieving its commercial plan (revenue and profit) through client account  growth and great client delivery, whilst ensuring the Club ANDis are motivated and engaged. 

1. Solving your clients problems:

• Be the trusted advisor for c-suite (CEO/CFO/CMO/CTO) influencing their broad digital ambitions
• Build a deep understanding of your clients needs and challenges relevant to the work we do
• Engage in meaningful conversations with clients bringing relevant points of view to explore opportunities and challenge the client thinking 

2. Growing your clients:

• Create Club client portfolio growth strategy aligned to the Region plan with clear targets
• Ensure account growth plans are in place for all client accounts and account targets and ambitions will be achieved

• Build your network, nurture your contacts and relationships, surfacing new opportunities to pursue
• Secure key/important deals in existing accounts, actively supporting service teams to develop, shape and negotiate deals
• Collaborate with Region Execs to optimise pricing and shape winning deals through close plan activity

3. People development:

• Build and execute the workforce strategy and plan for the club aligned to the overall Region Strategy through recruitment and emphasis on upskilling (building content knowledge) via practice areas and on-the job learning
• Create a high performance culture in the club, recognising and rewarding exceptional, continued and sustained performance and dealing proactively with underperformance
• Create and nurture a strong community and culture in the club aligned to our AND Values, creating a space for our ANDis to develop and grow
• Work with your People Partner and club leadership team to achieve high engagement and happiness of ANDis in your club, taking actions as needed to sustain this

4. People leadership:

• Set the tone and direction for the team, role modelling ANDs commercial and relationship-driven sales approach
• Ensure clear objectives and goals are in place for the Club leadership team aligned to the overall club plan
• Provide coaching and direct mentoring support to fuel continuous growth of ANDis through regular and contextual feedback

Key performance metrics for this role:

1. Financial Performance Metrics:

• Achievement of Club Commercials:
• Revenue: Delivery of the agreed quarterly and annual revenue targets
• Profit: Delivery of the agreed quarterly and annual profit targets (EBITDA)

2. Revenue Growth:

• Client share of wallet: Maintaining and growing the share of wallet

3. Non-Financial Metrics:

• Achievement of non-financial goals and objectives outlined in the Club plan: 
• Engagement: ANDi engagement score of 70% (Illume)
• Clients: Average 8/10 NPS for Client satisfaction
• Club Growth: Achieve expected client development and growth as per the business plan

4. Governance, Compliance, and Reporting Metrics:

• BU Alignment: alignment of club operations to playbook and overall AND model
• Timely and Accurate Reporting: Timely and accurate reports to relevant stakeholders on forward looking revenue forecasts, which are properly weighted
• Financial Management: Timely client invoice, timesheets and collections

Why join AND Digital?

We have three core values: wonder, share, and delight. These values inform how we work with clients, and our culture: what it feels like to work for AND. We believe collaboration, ambition, curiosity and fun can drive innovation by creating a better environment for problem-solving.

By joining AND, we’ll provide:

• Opportunities to work on projects with big clients and produce meaningful work that makes a genuine difference to people’s lives.
• A “Blended Working” model, meaning you will be able to work in a range of locations from; your home, in your clubhouse, on a client, as well as just a change of scenery.
• The benefits of having a small company feel through being part of an autonomous Club, while being able to take in the benefits of a larger organisation.
• A dedicated career scrum team, designed to help you reach your career goals and develop the skills you need to be your best self. 
• A safe environment for you to be yourself and challenge yourself.

Benefits

• 26 days holiday allowance + bank holidays
• Flexible bank holidays
• 12 ‘Wonder, Share, Delight’ days per year which can be used for upskilling, volunteering, personal well being
• Annual budget for training and upskilling
• Share scheme
• A £1000 flexifund to use on a personalised list of benefits such Gym membership, Cycle to Work Scheme, Health, dental and optical cash plan 
• Private medical insurance 
• 6% employer pension contribution, when you contribute 2%
• PLUS many more

For a full list of benefits - click here 

Equal Opportunities Statement

We are an equal opportunity employer and welcome applications from all qualified candidates. We actively encourage applications from women, ethnic minorities, and individuals with disabilities. We consider all flexible working arrangements, subject to the requirements of the role. Where reasonable adjustments are needed, we will strive to make changes to accommodate them.