Administrative Assistant, Grand Falls-Windsor chez WorkplaceNL

Administrative Assistant- GFW Office

As a member of the Service Center team, the Administrative Assistant will play a critical role in the overall service experience and support provided by WorkplaceNL. You will provide essential clerical support by managing office tasks, booking and confirming clinics, keeping records organized and assisting with daily communication in WorkplaceNL Grand Falls – Winsor office. You are the glue that keeps the office running smoothly- the proactive planner, the initiative taker and the skilled organizer. 

Role Responsibilities

• Provides administrative support for the Claims Services, Assessments and Prevention staff in the GFW office

• Greets and assists visitors and clients at the front desk; takes payments from workers and employers when required

• Schedules priority and medical assessment appointments– coordinates clinics with the provider, notifies the client by telephone and letter, and assures all relevant paperwork is provided to the appropriate parties prior to the appointment date

• Responds to a variety of Assessment Services inquiries- issues registration applications, forwards employer payroll estimates to the St. John’s office for processing, accepts payments on accounts, issue receipts, obtains money orders and ensures all information is forwarded to Assessments in a timely manner

• Assists with typing and imaging tasks: formats, edits and prints letters, and images document to the claim

• Orders office supplies, manages inventory levels and coordinates with building maintenance (when necessary) to ensure a well-stocked and efficient office environment

• Manages expense tracking for GFW office, reconciles monthly charges

• Collects incoming mail and correspondence and triages it accordingly. Oversees all mail and postage related duties

• Liaises with clients, staff, vendors and internal staff to relay information and support business operations

Essential Skills and Qualifications

• Completion of a two-year Secretarial Science, Office Administration or Business Administration program supplemented by three years’ related experience in secretarial or administrative work. Minimum typing speed of 53 WPM

• Medical Terminology course is preferred

• Thorough knowledge of Workplace Health, Safety & Compensation legislation, polices, procedures and practices

Competencies

• You are a client focused people person who enjoys learning new things and helping others
• You enjoy variety in your job

• You are a self-starter with the ability to work independently, adapt to change and prioritize

• You have well-developed analytical, problem-solving, investigative and research abilities

• You display discretion and confidentiality when handling sensitive information and documents

• You have strong written and verbal communication skills to draft emails, prepare reports or letters, record meeting minutes and interact with clients and staff 
• You possess a strong knowledge and understanding of WorkplaceNL’s organizational structure and programs, business processes, policies and procedures 

What does success look like in this role?

• Developing strong working relationships within the Service Centre, GFW office and other WorkplaceNL departments
• Ensuring the GFW office operates smoothly and efficiently 
• Being able to communicate effectively and efficiently with workers, employers and vendors to provide assistance and resolve issues when necessary
• Demonstrating an ability to work independently and as a member of a team in fast-paced and modernizing work environment

Experience and an educational equivalency will be considered.

An eligibility list may be established from this competition to fill future vacancies within a period of six months from the date of this posting.

We thank all candidates for their interest; however, only those selected for further consideration will be contacted. 

For more information, please visit www.workplacenl.ca

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