GM - Prepaid Retention (Mumbai, IN) chez Vi (Vodafone Idea Limited)
Vi (Vodafone Idea Limited) · Mumbai, Inde · Onsite
- Senior
- Bureau à Mumbai
Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.
We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.
VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.
VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.
VIL is an equal opportunity employer committed to diversifying its workforce.
|
Role Title |
Prepaid MNP Retention & Program Mngt Head |
|
Position No |
|
|
Function |
Customer Service |
|
Sub Function/ Vertical/ Department |
Prepaid Process & Delivery |
|
Band |
M3 |
|
Reports to Role (Position No) |
Prepaid Head |
|
Location |
Corporate - Mumbai |
|
Date of last update/approval |
25/Apr/2020 |
Job Description
|
|
Add/removes roles as required to capture the Organisation structure accurately |
|
|
To Retain Prepaid customers moving to competition through MNP. Ensure proactive & reactive actions to manage continuously changing market dynamics and retain customers being targeted by aggressive products and services by competition.
|
|
|
MNP Retention
Churn Analytics
Service Validity
Circle Implementation and Monitoring
Mobile Number Revocation List updation –
|
|
|
|
|
Core Competency : Analytics and Customer behaviour understanding Knowledge: SAS, BI, Query writing, Experience : Customer Retention / Marketing Qualification: Graduation/Post Graduation/MBA/Data scientist |
|
|
MNP prepaid churn% Retention% out of UPC generated base Revival from Service Validity expiry |
|
|
3 direct team members Vendors and partners for E1s, communication Collaboration with outbound calling team for retention |
|
|
Risks : Competition services and offers, market dynamics Challenges : Product competitiveness, quality of NW and services Job context : MNP Customer retention |
|
|
|
Direct Report / Dotted Report Position |
Job Purpose |
|
MNP Process execution Lead
|
|
|
Customer communication, Partner Mngt & Analytics Lead |
|
|
High Value base Mngt & Retention Program Lead |
|
|
|
Job Holder |
Reports To Manager |
|
Name |
|
|
|
Signature |
|
|
|
Date |
|
|
Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership
