SITE IT OPERATIONS ENGINEER (Greer-South Carolina, US) chez None
None · Greer, États-Unis d'Amérique · Onsite
- Junior
- Bureau à Greer
Hungry for challenges? Join a group with innovation at its heart and contribute to the automotive revolution!
OPmobility is a world-leading provider of innovative solutions for a unique, safer and more sustainable mobility experience. Innovation-driven since its creation, the Group develops and produces intelligent exterior systems, customized complex modules, lighting systems, clean energy systems and electrification solutions for all mobility companies. With a €11.4 billion economic revenue in 2023, a global network of 152 plants and 40 R&D centers, OPmobility relies on its 40,300 employees to meet the challenges of transforming mobility.
Our ambition? Provide automakers with cutting-edge equipment and solutions to develop tomorrow’s clean and connected car.
Mission:
The IT System Engineer :
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Provide 1st level technical support and expertise to ensure the smooth operation of IT systems.
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Install, configure, maintain, improve and troubleshoot IT infrastructure systems, including servers, networks, backup, cabling, etc.
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Participate the rollout and then provide support to maintain, troubleshoot, improve various IS applications including: O365, ERP, PLM, R&D, etc.
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Identify potential risks, develop mitigation plans, and promptly resolve any issues that arise during daily operation to minimize disruption of operation.
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Follow group IT standards and implement best practices for IT security and compliance.
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Act as liaison for IT system rollouts, maintaining seamless communication and collaboration with regional and Group-level stakeholders.
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Provide regular updates to the country/cluster IT manager and other relevant stakeholders.
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Develop, update and maintain proper operation documentation including contingency plans for local application systems and keep it up to date.
Main Responsibilities
End users support
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Work with global IT service team to provide onsite technical support to end users.
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Manage and maintain end user’s hardware and software, ensure end user devices and software are up-to-date with latest patches and updates.
System Installation and Configuration
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Install, configure, and maintain office IT systems, such as PCs, mobiles, servers, networks, and software applications
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Provide technical support for system upgrades and migrations.
Troubleshooting and Problem Resolution
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Diagnose and resolve IT-related issues promptly to minimize downtime and disruptions.
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Implement preventative maintenance measures to reduce the occurrence of IT issues.
Network Management
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Manage and maintain the local area network (LAN).
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Monitor and troubleshoot as first level for WAN infrastructure, open local ISP ticket and follow up for resolution, escalate to global operation team for issues beyond local capability.
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Prepare and configure switches and firewalls to handover to global operation team for completion final set up.
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Troubleshoot network connectivity issues and assist global operation team to optimize network performance for applications.
Security and Compliance
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Implement and maintain IT security measures to protect IT systems and data from unauthorized access.
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Ensure compliance with group IT and cyber security standards
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Conduct regular security audits and vulnerability assessments.
Data Management
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Manage data backups and recovery procedures for office and R&D data, including confidential financial, HR data, design and engineering data, etc.
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Implement data retention policies and ensure compliance with data privacy regulations.
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Optimize data storage and retrieval processes for efficient operations.
Project Management
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Participate in IT projects related to system modernization and efficiency improvements.
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Assist in the planning, implementation, and testing of new IT systems.
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Identify potential risks and develop mitigation plan to ensure secure operation.
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Provide technical expertise and support for global IT projects local rollout.
STAKEHOLDERS COMMUNICATION AND COLLABORATION
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Serve as the primary point of contact for site IT operations and IT project local rollout.
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Coordinate with L2/L3 IT Domains specialists at a Global level to ensure the right implementation of rollouts in the site.
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Collaborate with regional and Group-level stakeholders to ensure seamless communication and coordination to related users.
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Create process guide, training materials and end user guides as needed.
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Work with vendors and third-party service providers to address local technical problems.
As a responsible company, OPmobility pays particular attention to diversity and equality within its teams and the Group commits to treat all job applications equally.
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