Request Processing Specialist l chez Gemini Legal Support Inc

Description

COMPANY INTRODUCTION

Gemini’s vision and opportunity is to earn respect as the leading provider of ethical, quality legal support products and services to a growing number of attorneys and types of law. We deliver on our mission through principled, personal leadership. We embrace and meet our clients’ true needs by providing a safe, stable and competitive work environment where employees, clients and vendors enrich ?their community and themselves personally and professionally. 

A Little Bit About Us

If you're looking for a rewarding career at a company with a supportive workplace culture and unlimited potential for growth, consider Gemini Legal. We are a dynamic, industry-leading, technology-based company headquartered in Rocklin, California. Gemini provides support services to California attorneys, collecting digital records and offering vocational counseling to injured workers.

Our management team has an open-door policy, and our exceptional growth is credited solely to our team members and their dedication to collaborate, achieve and give back. Success is celebrated and integrity is the essence of who we are. 

Ethical. Passionate. Smart. These three tenets drive our diverse team, and we welcome dedicated individuals to apply to join our work family.

A Little Bit About the Position

The Request Processing Specialist I will maintain a professional demeanor when interacting with responsible parties, utilizing a variety of methods to research and validate key components necessary to generate subpoenas and authorizations for requested records. The Request Processing Specialist I works with both proprietary computer systems/programs and the California State Electronic Adjudication and Management System (EAMS) in the performance of their duties.  

• Location: Rocklin, CA/ Hybrid-Remote
• Schedule: Monday-Friday, 8:00am-5:00pm 
• Compensation:  $19.23-$25.96 Per Hour

Requirements

RESPONSIBILITIES

• Develop and demonstrate a full understanding of how to process various subpoena types related to the workers’ compensation industry
  • Order types include, but are not limited to, workers’ compensation, Independent Medical Review (IMR), Subsequent Injury Fund (SIF), Serve and Close and Copy Only
• Follow established process guidelines to ensure accuracy and completeness of prepared subpoena
• Perform order verification through EAMS, Google searches, proprietary case management software, previous orders, etc.
• Complete processing of a minimum of 38 locations per day
• Have a rework percentage of less than 5%
• Process amendments from queue in proprietary company database systems within 48 hours of entry
• Re-verify order verification
• Open and close issues in proprietary company database systems as necessary
• Cancel location order based on established process guidelines
• May provide general administrative support for the department, including tasks such as processing returned mail and maintaining accurate records
• Demonstrate discipline to follow all active processes to ensure standardization 
• Demonstrate accuracy and consistency within work tasks
• Meet departmental quality and quantity metrics
• Adhere to all company policies and procedures, including, but not limited to, attendance, dress code and professionalism
• Other duties as assigned

EXPERIENCE, SKILLS, AND ABILITIES

• Education and/or experience:
  • High School Diploma or equivalent required
  • 1+ year previous data entry or call center experience preferred
  • Internal transfer candidates should demonstrate knowledge of the workers’ compensation industry and Gemini’s role within the industry
• Skills:
  • Typing skills 45+ WPM 
  • Advanced time management and organizational skills
  • Strong verbal and written communication skills, including proof-reading, syntax, and grammar
  • Self-motivated, coachable and receptive to feedback
  • Ability to follow direction and process guidelines
  • Basic computer skills, including internet usage and data entry
  • Ability to work both independently and as part of a team
  • Demonstrates time management skills 
  • Keen attention to detail 
  • High ethical standards
  • Ability to organize, prioritize and perform tasks with limited supervision
• Technology: 
  • Proficient using a computer, business phone, office software, video conferencing, and other computer programs including Google Workplace (Docs, Sheets, Calendar, Gmail, etc.) 
• Other:
  • Experience working in an office setting
  • Experience working within a team environment 
  • Ability to perform work safely
  • Must pass pre-employment screening

FUNCTIONAL REQUIREMENTS

Must be able to perform the essential functions of the position with or without accommodation, including, but not limited to:

• Sitting for at least one hour at a time (total: 6-8 hours/day)
• Keyboarding for extended periods of time (total: 6-8 hours/day)
• Using a phone with or without a headset for extended periods (total: 6-8 hours/day)

What You'll Love About Gemini

• Comprehensive health coverage including medical, dental, and vision
• Generous time-off to support work-life balance including PTO, volunteer time, sick time, and paid holidays
• 401(k) plan with company match to support your financial future
• Company culture rooted in shared values and community
• Education tuition reimbursement program 
• Employee Assistance Program (EAP) and legal assistance benefit
• Company-paid annual donation to a non-profit or charity of your choice
• Employee recognition program with gifts and awards