Assistant Innkeeper chez Palacio de Marquesa

Description

Position Purpose: The Assistant Innkeeper will under the direction of the Innkeeper, maintain the quality and the seamless guest experience at the property. The Assistant Innkeeper is a strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, breakfast hosting for guests, and support with room turning. 

Supervisory Responsibilities: Will lead or guide those supporting needs on site from time to time.

Essential Duties and Functions/Responsibilities/Tasks:

• The Assistant Innkeeper will receive daily assignments from and reports directly to the Innkeeper for the daily operation of the business. 
• Follow all Standard Operating Practices (SOP's) of the B&B and company employee manual. 
• Maintain high level of positive and professional approach with employees, coworkers, and guests. 
• Daily Preparations for Breakfast: Set-up, prepare breakfast, serve guests and then cleanup of the dining room & kitchen spaces. 
• Reservation support: Make advance reservations, facilitate walk-in reservations, describe guest room details and amenities. 
• Guest Services: Facilitate guest arrivals and departures, amenity services. 
• Housekeeping: Clean and maintain overall cleanliness of the property including: The Main house, kitchen, Guest rooms, and outdoor space. 
• Drive morale positively as an accountable party to be present and visible to guests and team members. 
• Communicate regularly with property staff regarding job assignments and required timeframe for proper workflow. 
• Ensure property compliance with legal, safety, operations, labor, and the Heritage brand product and service standards. 
• Interact with guests and on a frequent basis to obtain feedback of their experiences on property; utilize guest feedback to help recognize excellent team member service performance and improve service delivery. 
• Oversee / Carry out special projects for property. 
• Other duties as assigned consistent with the functions of this position as needed by leadership. 

Benefits:

• Part-time employees receive: Dental, Vision and 401k!
• Full-time employees receive: Medical, Dental, Vision, Life, Short-Term Disability, Accident, Critical Illness & 401k!

Requirements

• Strong knowledge of Windows and MS Office required, hospitality PMS software a plus.
• At least 1 year of experience in hospitality; hotel or b and b preferred. 
• Must be knowledgeable about Taos and its surrounding areas. 
• Excellent verbal and written communication and ability to multitask. 
• Passionate to provide exemplary guest service.
• Ability and willingness to work flexible hours including weekends, holidays and late nights. 
• Ability to work on your feet for eight hours or more. 
• Must be able to lift/push/reach for/carry 30+ pounds occasionally. 
• High School Diploma or GED required, Hospitality focused higher-ed a plus.