Client Relations Manager chez Rever Grand, Inc

Description

 Client Relations Manager

At Rever Grand, our mission is to provide high quality, person-centered services to individuals with intellectual and/or developmental disabilities (I/DD), assisting them to lead dignified, independent lives in the comfort and safety of their own homes and the community in which they live.

Rever Grand is seeking a Client Relations Manager to be a part of our dedicated administrative team that serves the I/DD community. The Client Relations Manager directs and coordinates the daily operations for the Client Relations Department. This position provides vision and leadership in long-term planning to ensure the continued growth and success of the Client Relations Department.

  Compensation and Benefits

· $80,000+ DOE

· Administrative Paid Time Off (PTO) accrual

· Comprehensive medical, dental, and vision insurance 

· 401(k) with employer match available after 90 days of employment

  Schedule

· Full-time, Exempt

· Mondays – Fridays, 8:30 AM – 5:00 PM

Requirements

 Essential Functions

• Provide leadership and use management practices to ensure that the mission and core values of the company are understood and implemented by department employees.
• Develop strategies to improve the efficiency, effectiveness, and functionality of day-to-day operations within the Client Relations Department.
• Collaborate with the Director of Operations and other executive team members on the development of processes and tools to improve overall department operations.
• Carry out supervisory responsibilities in accordance with the organization’s policies and applicable State and federal laws. 
• Manage the department’s performance to ensure compliance with expectations, objectives, laws, and regulations. Create procedures consistent with the department’s policies.
• Establish work schedules and monitor work performance by administrative staff to meet goals, objectives, and targets.
• Provide training to the Department Supervisor on administering disciplinary action and participate in the disciplinary action process when escalation is necessary.
• Provide regular performance feedback, develop employees’ skills, and encourage growth.
• Delegate and monitor the training of new administrative employees in the necessary aspects of operation for the department. 
• Provide oversight of department employees’ annual reviews.
• Continually monitor Oregon Administrative Rules (OARs) for any changes which affect the current method of operation within the Client Relations Department and communicate changes noted to the Director of Operations.
• Provide periodic updates to the Director of Operations on the department's progress.
• Effectively communicate with clients, client representatives, and external sources, demonstrating clear, direct, respectful, and service-focused interactions.

Required Skills/Abilities 

• Excellent customer service skills.
• Ability to inspire and motivate others to perform well and accept feedback from others. 
• Ability to delegate work assignments, give authority to work independently, set expectations, and monitor delegated activities.
• Ability to involve staff in planning, decision-making, and process improvement.
• Ability to identify and resolve problems in a timely manner as well as skillfully gather and analyze information.
• Excellent verbal and written communication skills.
• Strong understanding of the Individual Support Plan (ISP) process.
• Knowledge of how to read, interpret, and implement OARs.
• Proficiency in using Customer Relationship Management (CRM) systems.
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) and other computer      programs.
• Ability to learn and adapt to various software systems.
• Ability to multi-task and work in a fast-paced office setting.
• Strong work ethic and superior attention to detail.
• Excellent time management, prioritization, and organization skills.
• Understanding of how to develop and implement business strategies through knowledge of company history, culture, identity, and goals.

Education and Experience

• Three years or more of management experience.
• Associate or bachelor’s degree in a related field preferred.
• Sales experience preferred.
• Comprehensive knowledge of Community Living Supports agency operations and industry-related trends and forecasts preferred.

Physical Requirements 

•  Prolonged periods of sitting at a desk and working on a computer.
•  Limited periods of standing, walking, reaching, stretching may be required.
• Frequent communication verbally and electronically.
•  Occasionally lift and/or move up to 15 pounds.