Freight Claims Specialist chez CSX Transportation, Inc
CSX Transportation, Inc · Jacksonville, États-Unis d'Amérique · Hybrid
- Junior
- Bureau à Jacksonville
Job Summary
Actively manages the freight claim handling process for assigned workload in compliance with Sarbanes-Oxley Act (SOX) requirements, rail carrier liability rules and regulations, transportation contracts, and related company customer consideration practices.
Primary Activities and Responsibilities
- Investigate assigned claims under rail carrier liability rules, regulations, freight claim rules, and contracts.
- Gather and analyze all facts to determine a fair settlement (whether declined or payable).
- Process claim review and settlements in Channel Revenue Management system and upload all supporting documentation for review and a final approval by management.
- Provide updates and supporting documentation to validate claim resolution decisions via claimant's third party vendor sites.
- Prompt review and resolution of all claim disputes and reconsideration.
- Issue third party contractor bills to responsible party and provide electronic packets to support billing and collections as needed by the Damage Prevention team.
- Responsible for handling the entire billing process from creation to final collection.
- Investigate and resolve recharged claims from foreign line carriers promptly and communicate with sales and marketing managers on liability issues as needed.
- Miscellaneous activities and responsibilities as assigned by manager
Minimum Qualifications
- Bachelor's Degree/4-year Degree
- 1 or more years of experience in Business/Strategic Management, Sales/Account Management, Marketing, Accounting, Finance, Transportation, Logistics, Supply Chain, Operations or related major field
Preferred Qualifications
- Bachelor's Degree/4-year Degree
- 3 or more years of experience in Managing claims or investigative work
Knowledge and Skills
- Excellent problem-solving and critical thinking capabilities
- Ability to work and adjust to new systems and frequent changes
- Ability to spot and identify trends and patterns in claim frequency
- Knowledge of liability provisions of transportation contracts and related coverage laws
- Knowledge of freight liability
- Oracle - Oracle web based fluency and BOBJ reports
- INFOPAC
- Legacy system knowledge
- Advanced level of investigation techniques and familiarity with liability provisions and related coverage laws.
- Ability to maintain daily/weekly production quota levels with a high degree of accuracy
- Work under pressure and maintain composure while handling multiple responsibilities.
- Strong sense of urgency, attention to detail and ability to meet short deadlines.
- Excellent verbal and written communication, negotiation, and presentation skills
Job Requirements
- Work hours may vary in length and schedule (may include a non-standard work week)
Company
CSX is passionate about building a workforce that reflects the values and behaviors of ONE CSX. We are nationally recognized for our commitment to diversity and engagement, as well as our support for veterans and reservists.
CSX, based in Jacksonville, Florida, is a premier transportation company. It provides rail, intermodal and rail-to-truck transload services and solutions to customers across a broad array of markets, including energy, industrial, construction, agricultural, and consumer products. For nearly 200 years, CSX has played a critical role in the nation's economic expansion and industrial development. Its network connects every major metropolitan area in the eastern United States, where nearly two-thirds of the nation's population resides. It also links more than 230 short-line railroads and more than 70 ocean, river and lake ports with major population centers and farming towns alike. More information about CSX Corporation and its subsidiaries is available at www.csx.com. Connect with us on Facebook X LinkedIn Instagram YouTube
Closing Statement
At CSX, two of our five Guiding Principles are Valuing and Developing Employees as well as Operating Safely. We are committed to offering our team members the most competitive compensation and benefits package available, unlimited opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.
CSX is an Equal Opportunity Employer Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Click here to view the EEO is Law poster. Click here to view the OFCCP pay transparency provision information.
CSX Transportation and its subsidiaries are not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at CSX via e-mail, Internet, or directly to hiring managers without a valid written search agreement in place with the Talent Acquisition / HR department will be deemed the sole property of CSX. No placement fee will be paid in the event a candidate is hired as a result of the referral, or through other means.
This role offers an annual salary range based on experience and qualifications. In addition to base salary we provide an annual bonus opportunity.
At CSX, we prioritize valuing and developing employees, as well as operating safely. We are committed to offering our team members competitive compensation, a comprehensive benefits package, and unlimited growth opportunities. Our benefits support financial, physical, emotional, and social well-being, with health plans, wellness programs, and customizable coverage options. Learn more about our benefits here.
