Product Coordinator chez Real Flame Company Inc

Description

Why Work for Us?

Real Flame® is a market-leading fire feature manufacturer with prominent, growing brands that specialize in enhancing the comfort and livability of indoor & outdoor spaces. Our products include indoor electric fireplaces, outdoor fire tables, wood-burning fire pits, patio furniture and accessories. We sell across North America through outdoor independent retailers, on-line home décor & DIY partners, and high-end specialty retailers. We are a fast-growing business and a leader in the industry. Founded over 25 years ago, Real Flame® products can now be found in hundreds of thousands of homes across North America. We welcome you to join our collaborative team!

Location: 19116 Spring St., Union Grove, WI

Benefits

• Health, Dental and Vision plans are available
• We provide a generous health reimbursement when you reach your out-of-pocket health insurance deductible
• 401(k) Matching: Company matches for participating employees up to 4%
• We offer paid holidays and generous paid time off to support work-life balance
• Disability and Life insurance options available
• Safety PPE Allowance: For safety footwear and prescription safety glasses
• Weekly Pay: Enjoy the convenience of receiving your pay on a weekly basis
• Profit Sharing: Available for eligible employees
• Team Events: We celebrate our employees’ dedication through social gatherings
• Employee Recognition: We celebrate and acknowledge the hard work and achievements of our team members
• Training and Development: We offer opportunities for continuous learning and professional growth

Position Summary

We are seeking a dynamic and detail-oriented Product Coordinator to join our team. This role will report directly to the Vice President – Strategy and Merchandising to support all aspects of the product lifecycle from market research to product launch and beyond. Your primary focus will be assisting the Director of Product Experience and Director of Design & Engineering and their teams with the duties and tasks necessary for timely new product development in addition to maintenance of existing 200+ product portfolio.  

You will be responsible for scheduling and prepping for all key development meetings. Prep work responsibilities will include managing products and swatch samples, creation of documents to support needs of individual meetings, and new item set up and maintenance. The Product Coordinator will work in varying ERP and PDM environments to assist in these duties. You will also be responsible for various assistance in our Design/Photo Studio and Marketing department from administrative tracking responsibilities to physical help on-set during photo/video shoots.

Essential Functions

Item Setup/Maintenance

• Lead the onboarding and release of new products by collaborating with Product Development team on product specifications
• Use NetSuite to input product set up information
• Assist in auditing the Item Master information to ensure it matches engineering files using PDM contributor

Technical Design

• Work in the Adobe suite to create supporting documentation such as instruction manuals, control panel artwork, package labeling, etc

Product Development

• Help maintain product lifecycle calendars for Real Flame Indoor, Real Flame Outdoor, and Jensen Co. Outdoor new product launches and product quality maintenance activities
• Send frequent reminders/updates on key deadlines for Design and Engineering team members to ensure new product launches hit key milestone timing
• Participate in team product reviews and take detailed meeting notes to share out
• Product sample and swatch management: work with sourcing staff and vendors to obtain parts and samples in a timely manner and organize into libraries with accurate lists and tracking status designations
• Problem-solve and assist with creating alternative solutions if a product falls behind and is at risk of not launching on time
• Participate in market and trend research to identify competitive insights and opportunities in product categories
• Be liaison between customer service and quality teams to address product-related issues/complaints and assist in troubleshooting solutions
• Gather and analyze customer feedback to identify areas for product improvement and enhancement
• Contribute to product pitch decks created in Canva for sales account support

Requirements

• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
• Detail-oriented with strong organizational and project management skills
• Occasional visits to local factory and distribution center

Education and Experience

• Bachelor’s degree in business administration, marketing, retail merchandising, or a related field
• 2+ years of experience in product management, project management, marketing, or related roles preferred
• Knowledge of the fireplace or outdoor living industry is a plus
• Proficiency in Microsoft Office Suite, Canva, Air Table, and other project management tools

Physical Demands

• Prolonged periods sitting at a desk and working on a computer
• Requires the ability to read written instructions, reports, and other documentation 
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
• The employee frequently is required to talk or listen
• Required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms 
• Must be able to lift-up to 25 pounds at times

Work Environment

• Collaborative office environment   
• Flexible work arrangement policy in place to accommodate needs to work outside of the office environment

To all recruitment agencies: Real Flame® & KSP Group, Inc. affiliates does not accept unsolicited agency resumes/CVs or phone calls. Please do not forward resumes/CVs to our careers email addresses, Real Flame® or KSP Group, Inc. affiliates employees or any other company location. Real Flame® & KSP Group, Inc. is not responsible for any fees related to unsolicited resumes/CVs.