Event Security Officer - On Call chez Graton Resort and Casino

Position Summary:
Ensure the safety and security of guests, Team Members, and Company assets. Perform responsibilities in accordance with all Company standards, policies and procedures.

Essential Functions:
1. Responsible for redefining hospitality at Graton Resort & Casino while living, supporting, and promoting our values.
2. Respond to and assist in all emergencies, including but not limited to fires, medical emergencies, and criminal activity.
3. Patrol and observe all public areas, Team Member service areas, and Company grounds for the safety of guests and Team Members.
4. Respond to all disturbances in order to defuse the incident. Be prepared to become involved in a physical confrontation if necessary. Always remain alert.
5. Observe, report, and take action as directed by the supervisor with respect to all suspicious, unusual situations.
6. Have working knowledge of, and enforce all applicable laws, policies and procedures.
7. Maintain a high level of personal integrity.
8. Ensure overall guest satisfaction.
9. Practice teamwork, support fellow Team Members, and create an energized, positive work atmosphere.
10. Maintain grooming and uniform standards. Overall appearance is to be immaculate, and badge is to be worn at all times.
11. Interact with guests in a friendly and courteous manner.
12. Be aware of and handle guest opportunities.