- Junior
- Bureau à Pine City
Eide Auto is always looking for hardworking individuals to join our team! Our goal is to develop long-term employees who want to be successful and have opportunities for advancement. Eide Auto looks after their employees with extensive benefits. We invest in our employees and their growth at the store.
What We Offer:
- Advanced placement opportunities.
- Medical and Dental Insurance
- 401(K)
- Paid vacation opportunity
What We’re Looking For:
Meet and greet customers to the dealership, answer and route incoming calls, and take messages. Receive cash from customers and employees in payment for goods and services and records the amount received in an accurate manner and perform additional clerical functions as assigned
Job Duties:
- Meet and greet customers in a professional manner
- Operate switchboard telephone system
- Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
- Take thorough messages, indicating the callers first and last name, company name if applicable, the time and the message the caller wishes to leave
- Provide basic information to callers who have general inquires
- Prepare sales and service gas tickets for the accounting department
- Assist the General Manager with various clerical duties as needed
- Be friendly, professional, courteous and efficient when working with all customers and employees
- Calculate the customer’s bill using the dealership’s computer system.
- Receive cash, checks and credit card payments from customers and record the amount received on the repair order and/or counter ticket.
- Make change accurately and issue receipts to customers. Have every repair order signed by the customer at time of payment.
- Ascertain and record totals of counter tickets and repair orders and verify against all cash, checks and credit card payments on hand at end of shift.
- Work with department managers to keep abreast of new products and services offered by the dealership and any changes in price.
- Refer customers who have additional questions to the service advisor or other appropriate individual.
- Handle customer complaints with integrity and poise and take or refer the complaining customer to the appropriate individual for further communication.
- Give cash refunds accurately to customers for approved returned merchandise.
Qualifications:
- Demonstrated superior customer service skills
- Excellent communication skills and high attention to detail
- Ability to multi-task and handle several phone calls at once
- Must have at least a high school diploma/GED
- Professional personal appearance
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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