Technical Support Engineer AMS chez Jan De Nul Group

We thank our position as a global player to our technically innovative know-how and the most modern dredging fleet in the world. Jan De Nul Group therefore continues to invest in its fleet. Every project is different and each time the optimal configuration is put together. And if it does not exist, we make it ourselves!

As a Technical Support Engineer AMS, you are the first point of contact for both internal and external customers. You support customers or colleagues via phone, email, and the ticketing system, while being able to set clear priorities. You ensure the correct handling and follow-up of first-line helpdesk requests, which may be both technical and administrative in nature. You also support the technical department in projects to ensure they are properly monitored and completed. Your main tasks and responsibilities include:

• Acting as the first point of contact within the AMS department for following up, registering, and resolving first-line helpdesk requests.
• Independently maintaining and optimizing our article database in accordance with established conventions.
• Analyzing tickets and registering/escalating more complex issues to the appropriate teams.
• Advising customers on how to use tools and applications in the most efficient way.
• Collecting, maintaining, and following up on all relevant information to provide solutions within projects.
• Collaborating with colleagues and other departments to achieve the desired outcome for both ad hoc helpdesk questions and project-related issues.
• Contributing to a knowledge base by documenting solutions.
• Always maintaining a customer-oriented attitude.

What do you need?

• An A2 degree in a technical field or a bachelor’s degree.
• Strong communication skills in both Dutch and English.
• A proactive approach that fosters continuous improvement.

Working at Jan De Nul means helping to find solutions to some of the greatest challenges of our time: from the energy transition and rising sea levels to smart mobility. It means learning and collaborating every day, with the goal of safeguarding global quality of life for future generations.

What we offer

• A continuous training program through our JDN Academy
• The possibility to exercise at work via our FIT program
• A permanent contract with 42 paid vacation days (20 statutory, 12 compensatory days, and 10 public holidays)
• A competitive salary with a thirteenth month and double holiday pay, including:
  • Meal vouchers and eco vouchers
  • Public transport allowance and bicycle reimbursement
  • Group and hospitalization insurance
  • Various employee discounts

The world is what you make of it

Jan De Nul shapes water and land worldwide. We drive the transition to renewable energy with offshore energy infrastructure. We focus on nature-inclusive dredging solutions to build harbors and protect our coastlines. We develop innovative construction projects for smart mobility and sustainable buildings. And we redevelop our planet by giving polluted sites a new purpose. At Jan De Nul, the world becomes what you make of it.

Jan De Nul Group promotes diversity and inclusion in the workplace. We are an equal opportunity employer and oppose discrimination.