Patient Liaison l Optometry, Black River Falls chez Gundersenhealth

Love + medicine is who we are, it's what we do, it's why people want to work here. If you’re looking for a job to love, apply today.

Scheduled Weekly Hours:

Join Gundersen Health System as a Patient Liaison - Eye Clinic, Black River Falls

Are you passionate about creating meaningful connections and delivering exceptional service? As a Patient Liaison in our Eye Clinic, you’ll be the welcoming face and steady support for patients throughout their healthcare journey—making every interaction count.

What's Available:

• 1.0 FTE (40 hours/week)

• Shift: Monday-Friday, Days (no weekends!)

• Hours: 8:00am-5:00pm

• Location: This position supports both the Black River Falls and Tomah clinics. Travel is required.

What you will do:

• Deliver LOVE + MEDICINE by creating exceptional first and last impressions for every patient

• Provide top-tier customer service through phone, in-person, and digital interactions

• Collaborate with providers, medical staff, and leadership to support patient care and clinic flow

• Be a key part of a team that values empathy, efficiency, and excellence

What you will get:

• Starting pay of $17.54/hour with increase based on experience!

• Support to grow in your career with access to our Career Development Center and Tuition Investment Program

• Top-rated retirement plan and healthcare benefits

• Departmental leadership that supports you as you do your best work.

• Work/Life balance to love what you do and where you live.

What you need:

• High School Diploma or equivalency

• Certified Patient Service Specialist (CPSS) within 18 months of hire date.

• 1 year experience in an office setting requiring customer service responsibilities and computer competency in Microsoft Windows.

Emplify Health is comprised of two of the Midwest’s most respected healthcare systems, Bellin Health and Gundersen Health System. Once neighbors, we are now partners, united in our mission to provide exceptional care to our communities. As a not-for-profit, patient-centered healthcare network, we have headquarters in Green Bay and La Crosse, Wisconsin. Our extensive network includes 11 hospitals and more than 100 clinics, serving 67 cities and rural communities across Wisconsin, Iowa, Minnesota and Michigan’s Upper Peninsula. With over 4,500 dedicated nurses and providers, we are committed to delivering primary, specialty and emergency care, along with innovative medical education programs. Join us in making a meaningful difference in the lives of our patients and communities.

If you need assistance with any portion of the application or have questions about the position, please contact [email protected] or call 608-775-0267.

We inspire your best life by relentlessly caring, learning and innovating. This is our purpose. Together with our values — belonging, respect, excellence, accountability, teamwork and humility — our pillars set our foundation and our future.

Equal Opportunity Employer