IT Specialist I (Oklahoma City, OK, US, 73120) chez Love's Travel Stops

Req ID: 471029  

Benefits: * Fuel Your Growth with Love's - company funded tuition assistance * Paid Time Off * 401(k) – 100% Match up to 5% * Medical/Dental/Vision Insurance after 30 days * Competitive Pay * Career Development * 

Welcome to Love's: This position supports Love’s store technology system by working with store locations to resolve complex issues.

Job Functions:

• Receive escalated work orders to thoroughly analyze supported applications; consult with store users and vendors to determine system faults and make decisions on how to resolve issues in a timely manner.
• Answer incoming Vendor and Hotline calls as needed and ensure detailed notes are captured in tickets.
• Perform 1st and 2nd level troubleshooting of hardware, software, and network connectivity issues; collaborate with store personnel and 3rd level Love’s resources points of contact to ensure full resolution of issues.
• Works on-site at store locations to implement new systems; work with store managers to determine system needs.
• Research closed tickets to find common problems and analyzes trends to proactively address system performance.
• Document architecture of systems and application operations to supplement knowledgebases. Construct supplemental knowledge-based articles to document architecture of systems and application operations.
• Provide 3rd level teams with ancillary support
• Disseminates functionality of new systems to the Help Desk and field teams.
• Perform other duties based on business need/as required.

Experience and Qualifications:

• HS Diploma or equivalent required
• 2 or more years Help Desk experience over the phone; demonstrated proficiency in store systems; typing at least 80 words a minute; Good phone communication skills

      Skills and Demands:

• Strong experience with Windows Operating systems.
• Knowledge of Microsoft Office Suite.
• Basic networking skills.
• Manual dexterity sufficient to operate a computer keyboard and calculator. 

Our Culture: 

Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture.

Love's is an Equal Opportunity Employer. Veterans encouraged to apply.

Job Category: Information Technology