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Help Desk Support - Day Shift chez Wachter

Wachter · Lowell, États-Unis d'Amérique · Onsite

37 440,00 $US  -  45 760,00 $US

Microsoft Office

Microsoft Excel

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Wachter's greatest asset is the people who work here. Join the Wachter family and chart your career path! 
 
Wachter is accepting applications for a day shift Help Desk Support Representative for the Rollout team. Ideal candidates will possess industry experience with single and/or multi-site operations in the voice/data/security or electrical field. This position provides project management and operational support.
 
We seek self-motivated and reliable candidates who can work independently and find solutions to complete the job. Long-term employment with competitive pay and exceptional benefits for qualified candidates. We value relationships and invest in our employees. 


Benefits Package: Company Paid!
  • Medical, Dental, Prescription & Vision Benefits
  • Life, AD&D, and LTD insurance
  • Paid Vacation and Holidays
  • Teladoc & TriaHealth
  • Company-Matched 401(k) and IRA Retirement Savings.


    • Requirements:
  • High school Diploma or equivalent required.
  • 1 year of voice, data, security, or electrical field experience.
  • Able to work in the office Sunday through Thursday, 7 am to 7 pm. - off Fridays and Saturdays.
  • Highly proficient with the use of computers, including email, spreadsheets, and database Microsoft Office programs.
  • Excellent written and verbal communication skills.
  • Exceptional problem-solving skills.
  • Strong attention to detail, organizational, and follow-up skills.
  • Efficiently read and decipher manufacturer instructions.
  • Knowledge of Analog / IP, Switch, Wireless, and CCTV.
  • Must type at least 40 WPM.
  • Experience with Network switch programming.
  • IP camera programming experience.
  • CCNA Certification is preferred but not required.


    • Responsibilities:
  • Capture data from projects including check-in/out times, time on site, and validating work completion documentation.
  • Provide troubleshooting support to field techs via phone system calls, and emails.
  • Implement, change, and create processes for different project needs when they arise.
  • Configure and program hardware remotely.
  • Ability to execute and or create programs and scripts.
  • Responsible for assisting technicians in the field with installation and troubleshooting, network switch allocation, remote setup and/or verification of camera field-of-views, aiming and focusing of cameras, and programming cameras for entire sites such as a distribution center.
  • Assist with any other technical needs that we can meet for the teams as they arise. 
  • Perform any other duties not specifically stated herein, but which your supervisor may assign.
  • Adhere to all required project safety requirements.
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