Clinic Surgery Scheduler chez Adena Health System

Clinic Surgery Scheduler is responsible for the daily maintenance of the surgery and/or procedure schedule for one or more providers, and all aspects of the scheduling process. This includes strategizing, problem solving and ensuring high levels of customer service. Successful candidate will possess excellent critical thinking, communication and customer service skills as well as the ability to diffuse difficult scheduling conflicts efficiently.Clinic Surgery Scheduler is responsible for the daily maintenance of the surgery and/or procedure schedule for one or more providers, and all aspects of the scheduling process. This includes strategizing, problem solving and ensuring high levels of customer service. Successful candidate will possess excellent critical thinking, communication and customer service skills as well as the ability to diffuse difficult scheduling conflicts efficiently.

Required Educational Degree:
High School Diploma or GED

Required Experience:
6 months clerical experience in a healthcare setting/physician office

Job Essential Functions:

1. Schedules elective and urgent surgeries and procedures, communicating pertinent information to appropriate departments and personnel regarding patient's surgery.
2. Communicates effectively and timely with patients, personnel and providers at all times.
3. Schedules and confirms patient's surgical/procedural and appointments, notifying clinic manager of schedule gaps.
4. Discuss and counsel patients on surgery/procedure information, guidelines, facility, date, and time of procedure.
5. Coordinate information with the hospital/medical facility to ensure proper billing and authorizations for hospital procedures, and ensures appropriate insurance authorization for all clinic-based procedures requiring authorization.
6. Arrange surgical assistants, second surgeons, and device representatives when necessary.
7.  Demonstrates a commitment to providing attention to detail, good communication skills, and high levels of customer service.
8. Documents actions in the HER and on paper as needed, per surgery scheduling policies and standard operating procedures.
9. Accommodates surgical process by routing physician orders, test results, and clearances to facilities as required. This may include FMLA/Disability paperwork completion.
10. Learns and stays current with surgery/procedure scheduling protocols for multiple physicians, including surgical equipment and hardware preferences.

Benefits for Eligible Caregivers:

• Paid Time Off
• Retirement Plan
• Medical Insurance 
• Tuition Reimbursement
• Work-Life Balance

About Adena Health:

Adena Health is an independent, not-for-profit and locally governed health organization that has been “called to serve our communities” for more than 125 years.  With hospitals in Chillicothe, Greenfield, Washington Court House, and Waverly, Adena serves more than 400,000 residents in south central and southern Ohio through its network of more than 40 locations, composed of 4,500 employees – including more than 200 physician partners and 150 advanced practice provider partners – regional health centers, emergency and urgent care, and primary and specialty care practices. A regional economic catalyst, Adena’s specialty services include orthopedics and sports medicine, heart and vascular care, pediatric and women’s health, oncology services, and various other specialties. Adena Health is made up of 341 beds, including 266-bed Adena Regional Medical Center in Chillicothe and three 25-bed critical access hospitals—Adena Fayette Medical Center in Washington Court House; Adena Greenfield Medical Center in Greenfield; and Adena Pike Medical Center in Waverly.