Looking for a flexible job that pays, builds your résumé, and helps you gain real-world experience? Education at Work (E@W) is hiring college students to work as Seasonal QuickBooks Live Experts for this tax season.
Intuit is changing the way people do their bookkeeping by providing world-class support from experts across the United States. We are revolutionizing client support, and we want you to be a part of it! Our QuickBooks Live Experts are agile, continually learning, working, and providing guidance in new and exciting ways.
Non-Exempt
Roles and Responsibilities
Customer Interaction: In this role, you'll connect with customers using our cool video communication software (SmartLook). You'll get to use virtual tools and resources, collaborate with experts, and provide updates on your assigned customers. Sometimes, you might help out with other services offered by Intuit, so being flexible is key!
Bookkeeping Knowledge: You’ll be using your bookkeeping and accounting skills to manage client calls. Attention to detail is super important, as you’ll need to quickly find what you need to help with client work according to our service agreement.
Meeting Deadlines: You'll work efficiently to meet deadlines and process client work promptly as per our service agreement.
Customer Experience: In this customer-facing role, you will use your empathy and knowledge to create awesome customer interactions and experiences that build confidence.
Problem Solving: Tackle complex bookkeeping issues, like fixing financial statement errors, cleaning up charts of accounts, handling sales tax problems, managing accounts payable/receivable, payroll issues, and answering questions about third-party services.
Organization Skills: Stay organized to ensure timely follow-ups and communication with clients.
Financial Statements: Prepare and review financial statements and workpapers.
Expert Services: Provide expert bookkeeping and accounting services.
Accuracy Check: Review information from customers to ensure everything is accurate.
Research: Look up regulations to provide the right guidance.
Qualifications
Experience: Ideally, you should have 3+ years of bookkeeping/accounting experience.
QuickBooks Knowledge: You need at least one year of experience with QuickBooks Online.
Education: A 4-year degree is preferred.
Certifications: Having a QuickBooks Online Pro Certification is required. CPA and/or CPB credentials are a plus and need to be obtained before starting work on Intuit’s account.
Skills: Be detail-oriented, able to manage multiple tasks, and have strong written and verbal communication skills.
Tech-Savvy: Familiar with technology and comfortable with computer operations and software.
Internet Connection: You need a high-speed internet connection (like DSL, cable, or fiber).
Customer Service Skills: You should be friendly, professional, and reassuring while interacting with customers through video and audio tools.
Work Environment: Be able to thrive in a fast-paced virtual setting with minimal supervision.
Critical Thinking: Strong problem-solving skills and determination are important!
Bilingual Bonus: Knowing both English and Spanish (written & spoken) is a plus!
This position is a great opportunity to learn and grow while helping customers with their bookkeeping and accounting needs.
Please Note
This is a seasonal position (January–April).
International students with university sponsorships are welcome to apply, but we cannot accept F-1 visa, CPT, or OPT sponsorships.
About Education at Work (E@W):
E@W helps students from underserved communities earn money, gain career skills, and land high-quality jobs after graduation. You’ll gain meaningful experience while reducing college debt—and building the skills top employers want.
Equal Employment Opportunity (EEO) & ADA Statements
Education at Work (E@W) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, E@W complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. E@W expressly prohibits workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of E@W’s employees to perform their job duties may result in discipline up to and including termination of employment.
THE AMERICANS WITH DISABILITIES ACT OF 1990 (ADA) PROHIBITS DISCRIMINATION IN COMPENSATION AND EMPLOYMENT OPPORTUNITIES AGAINST QUALIFIED INDIVIDUALS WITH DISABILITIES. TO DETERMINE WHETHER AN INDIVIDUAL IS QUALIFIED, THE ESSENTIAL FUNCTIONS OF EACH JOB MUST BE IDENTIFIED. ESSENTIAL FUNCTIONS ARE THOSE THAT ARE INTRINSIC TO THE POSITION AND THAT THE INDIVIDUAL(S) WHO HOLDS THE JOBS MUST BE ABLE TO PERFORM WITH OR WITHOUT REASONABLE ACCOMMODATION.
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