As a Service Delivery Manager Intern, you will support the delivery of Avertium’s Managed Services to our customers. You will work alongside our Cyber Fusion Center team to help coordinate security services, improve customer satisfaction, and contribute to internal operations. This is a great opportunity to gain hands-on experience in cybersecurity service delivery, customer success, and project coordination.
Responsibilities:
Service Delivery and Operations Support
Assist in organizing and tracking service delivery activities for customer accounts
Support scheduling and coordination of internal teams to meet contract requirements
Help monitor and report on key performance indicators related to service quality
Learn how to analyze operational data and assist with process improvement initiatives
Participate in meetings and help document action items and follow-ups
Customer Relationship Support
Help maintain positive relationships with customers by assisting with communication and issue resolution
Participate in customer calls and meetings as appropriate
Learn how to identify potential risks or service delivery gaps and escalate them to senior team members
Financial and Strategic Support
Assist in reviewing program budgets and forecasts
Support the preparation of materials for leadership reviews
Learn about strategic planning and how service delivery aligns with customer goals
Learning and Development Opportunities
Gain exposure to cyber security operations and managed services
Develop an understanding of compliance and risk management in enterprise environments
Work alongside experienced professionals and learn from real-world case scenarios
Build foundational skills in project coordination, communication, and service management
Qualifications:
Required
Current enrollment in a Bachelor’s program in Business Administration, Information Systems, Computer Science, Cybersecurity, or a related field
Strong organizational and time management skills
Excellent written and verbal communication skills
Interest in cybersecurity and service delivery
Ability to work both independently and collaboratively
Preferred
Familiarity with cybersecurity concepts or tools (such as Microsoft Defender or SentinelOne)
Experience with data analysis, reporting, or customer service
Previous internship or project experience related to IT, business, or cybersecurity
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