Resident Services Coordinator Supervisor chez Seattle Housing Authority

About the Department

We offer competitive salary, great benefits, and work that matters to our community.
 
The Organization: The Seattle Housing Authority (SHA) is a growing, innovative, and mission-driven agency; our headquarters is nestled in vibrant Lower Queen Anne, with numerous field offices operating across the city of Seattle. We are committed to housing equity throughout the city, fostering an inclusive workplace for our 800+ employees. Our focus is expanding housing opportunities, building strong communities.
 
SHA's talented workforce has made us a nationally recognized leader in housing and development. We embrace diversity and create an environment where employees can thrive. Benefits include competitive pay, flexible work arrangements, learning opportunities, and affinity groups.
 
At SHA, we value your unique perspective and background. We encourage you to apply, even if you don't meet every qualification. Our hiring practices prioritize diversity and equity. Learn more in our diversity policy and equity policy.

The position: We are seeking to fill a Resident Service Coordinator Supervisor position. Under general direction in the Health and Housing Program, the Resident Services Coordinator Supervisor will oversee the supportive services coordination for Seattle Housing Authority residents. 

  How to Apply: 

• Complete the online NeoGov application by clicking the Apply button in the upper right-hand corner of this posting. 
  1. The work experience and education sections should be updated with your latest information. SHA does not accept external attachments for resumes and cover letters. 
  2. Answer the Agency-Wide questions. Please note that if this is not your first SHA application, you should still review and update the agency-wide questions.
  3. Answer the supplemental questions, if applicable.  

The ideal candidate has: 

• Bachelor’s degree in human services, social work, counseling, or a related field. Master’s degree preferred. 
• Three or more years of experience in case management or direct social service delivery.
• Two years of supervisory experience in the social services field.
• Experience working with interpreter services and other language resources.
• Valid Washington State driver’s license and insurable driving record.
• 
   The ideal candidate is able to: 
   
• Communicate effectively in writing and speaking with individuals from diverse backgrounds.
• Adapt to a continually evolving work environment and thrive in a geographically and culturally diverse workplace.
• Establish and maintain effective working and community-based relationships through a trauma-informed approach.

What will you do?

1. Develop and oversee the Resident Services Coordinators (RSC) core services in collaboration with key stakeholders.  E 
2. Provide leadership and supervision of staff (to ensure service coordination aligns with the program objectives) and staff development, coaching, and performance evaluations. E
3. Develop effective internal and external partnerships and communications for the coordination of resident services and strategies to address residents’ needs. E
4. Oversee creation and implementation of programs and outreach strategies for residents’ education and engagement regarding community services and resources, including application procedures and client rights. E
5. Supervise the non-clinical assessments for identifying specific residents' needs to support residents’ plans, services, goals, and desired outcomes. E 
6. Ensure that all safety and health rules, standards, and procedures are observed; coordinate monthly self-inspections of work areas and practices to eliminate potentially hazardous conditions; assist in efforts to ensure that accident investigations of all accidents are formally reported on or within the next workday of when the accident occurred; coordinate monitoring and enforcement of the agency’s Safety and Health Program and actively support and participate in the Emergency Preparedness program and tasks.   
7. Attend all required training sessions and meetings. 
8. Perform related duties as assigned.

For additional information on the job, please see the full job description.

The Location: Seattle, WA
 
Why Should You Apply?

• Competitive salary
• Great benefits
  • We offer medical, dental, vision insurance, and Public Employees' Retirement (PERS). 
  • We also offer generous paid leave and holidays.
• Reasonable hours
  • Opportunity for part-time remote work, depending on position.
• Opportunities for additional on-the-job training