Account Manager (Printing) chez Imprimus Labels and Packaging

Description

Imprimus Labels and Packaging is a well-established leader in the label printing industry. With plant locations in California, Ohio, and Texas, we produce top-quality products to meet the demanding requirements of the cosmetics, personal healthcare, beverage, food, and dietary supplement markets.

We are passionate about the development and success of our employees, and we encourage them to make a meaningful impact. Our Core Values play a meaningful role in the lives of our employees.

SUMMARY: The Account Manager is responsible for maintaining and expanding revenue within the existing account base. They oversee day-to-day client communications and relationships, supporting the customer service manager and production staff. Responsible for reordering sales on products and tracking the production cycle through delivery. Ensure that all parties have agreed to and signed off on the documentation of orders. Provide input on how to serve internal and external customers best.

ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.

• Maintains and grows revenue from the customer base. Identifies new opportunities within the customer/account and works to develop those opportunities into additional revenue.
• Acts as the conduit for all information required from customers/sales to expedite the order.
• Sets up and maintains customer master data in the Label Traxx system for an assigned set of customers and representatives.
• Conducting bi-monthly customer service follow-ups by phone and email.
• Documents key customer preferences and expectations in accordance with the SOP.
• Act as project manager liaison between sales and production.
• Understand the basics of plant/equipment capabilities and limitations (tooling, presses, materials, applications) to determine the pertinent information and lead time required to produce a quality product; manage customer/sales expectations accordingly.
• Manages the daily flow of customer orders.
• Validates incoming art, orders, and customer requests and coordinates outsourced orders with the production manager.
• Enters daily customer purchase orders into the Label Traxx system via email or online portals.
• Confirm charges, pricing, and any additional fees. Add necessary price breaks to existing quotes.
• Follows up on the proofing process to get prompt turnaround from the art department and the customer.
• Reviews and manages daily ship list & blanket order updates.
• Coordinate all sales team orders through the project/plant manager and provide additional quality control assurance checks at the time of shipping.
• Filtering and managing drip leads.
• Follows up on Rush Order requests.
• Regularly updates customers with information regarding the order status.
• Preparation of sales materials, storyboard presentations, and other customer communications.
• Fields customer calls throughout the day and provides backup when needed.
• Handle press proofs, process complaints/credits, research, and assist in the clean-up of open payment issues.
• Maintain and organize required customer/order information for future reference.
• Participates in continuous improvement projects. Contributes customer-focused ideas to improve processes, throughput, or service standards; looks for opportunities to produce orders more efficiently and profitably while meeting customer needs.
• Manage customer inventory programs; proactively work with customers to maintain agreed-upon inventory levels and ensure shipments are released as planned.
• Collaborates with sales representatives, customers, and other organizational employees to resolve customer issues effectively.
• Prepares reports for sales analysis of customer development, such as purchase trends, inventory needs, and price grids.
• Assists with estimate preparation upon request. Follow up on new and repeat estimates.
• Work with the Manager to implement key initiatives and assist in special projects and tasks/, such as setting up new businesses, account/workload transitions, backing up other account managers, processing complaints, and resolving open payment issues.
• May manage House Accounts without a sales rep assigned.
• Participate in required training sessions/seminars.
• Duties may be changed or additional duties assigned. To perform this Job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements above represent the required knowledge, skills, and/or abilities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EDUCATION AND QUALIFICATIONS: High school diploma, GED, or equivalent experience. Associate's degree or equivalent from a two-year College or technical school preferred. Minimum of two years of experience in Customer Service in a manufacturing capacity; related experience and/or training; equivalent combination of education and experience. The manufacturing and printing industry is preferred. Must have a working knowledge of Microsoft Office Software, including Outlook, and the ability to learn company-specific software programs.

PHYSICAL DEMANDS: The physical demands described here represent those that an employee must meet to perform the essential functions of this Job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this Job, the employee is regularly required to stand and walk. The employee must frequently use hands to finger, handle, or feel; stoop, kneel, crouch, or crawl, and talk or hear. The employee is occasionally required to sit, reach with hands and arms, and climb or balance. The employee must frequently lift and/or move objects weighing up to 10 pounds and occasionally lift and/or move objects weighing up to 25 pounds. Specific vision abilities required by this Job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Imprimus Labels and Packaging is an equal opportunity employer, making employment decisions based on merit and other legitimate business reasons. We want to have the best available people in every Job. Therefore, we do not discriminate and does not permit its employees to discriminate against other employees or applicants because of race, color, creed, sex, gender, transgender status, age, sexual orientation, national origin, citizenship, ancestry, religion, marital status, military service/veteran status, physical or mental disability, genetic information, medical condition, or any other characteristic protected by local, state or federal law.