- Professional
- Bureau à Portland
About the Department
TriMet is a leading provider in the public transit industry, committed to delivering safe, efficient, and innovative transportation solutions. We are seeking a skilled Bus and Rail Field Operations Assistant Manager to oversee field operations and ensure the highest standards of performance, compliance, and safety. If you are passionate, driven, and ready to join a collaborative team where your work will have a positive impact on the communities we serve, then we want to talk to you!
This role requires being onsite four (4) days per week.
Reliable in-person attendance is an essential function of all positions. TriMet is an in-person first organization, with a strong emphasis on in-person collaboration, customer service, and safe and efficient operations. Some positions may be able to work up to two days remotely depending on department policy, business needs, and manager discretion.
Ensure a commitment to safety and regulatory compliance through effective leadership, training, role modeling and implementing practices that demonstrate safety is a fundamental value and a priority in all aspects of work.
Serve as a good steward of TriMet by regularly utilizing our transit system to maintain a strong and current understanding of customers’ experiences and of TriMet’s product and service offerings.
Forbes Magazine recently ranked TriMet as one of the top five places to work in Oregon! TriMet is ranked the number one Oregon-based employer in the state, as well as the top “Transportation and Logistics” employer in the state.
Position Duties
- Develop, plan and implement service adjustments and field supervision strategies. Responsible for deploying and directing field supervisory personnel and other resources as needed to recover, restore, and maintain service. Support and/or serve as necessary, as TriMet's Incident Commander, during major special events, emergencies, natural disasters, collisions, inclement weather, major construction projects, and major health emergencies. Conduct Competency Management System (CMS) field assessments and frequent field presence.
- Develop a work environment that is inclusive, respectful, and in full partnership with members and officers of the ATU. Ensure consistent application of policies, procedures and labor agreement throughout the workforce. Develop and maintain a productive, principle-based, and creative problem-solving approach to employee and labor relations issues. Responsible for the effective management of employee and labor relations issues for one or more of the following: Field Operations Supervisors, and Lead Supervisors, including investigation, documentation and administering disciplinary action as required.
- Maintain Field Supervisor competency and Competency Management System oversight. Ensure collaboration between OCC, Transportation, Service Planning, Service Delivery and Field Operations to develop and implement operational strategies and respond to accidents or emergencies, service disruptions, inclement weather, natural disasters, special events, major construction projects, and major health emergencies. Ensure an effective and positive working relationship with the Maintenance division to ensure essential and timely responses including up to date situational awareness during events.
- Support the development and implementation of annual goals and budget that support and align with the TriMet business plan. Help establish clear goals, targets, strategic actions and scorecards. Monitor budget expenditures, measure performance goals, and recognize achievements. Establish, evaluate, and ensure sustained excellence in operational performance through clearly defined objectives and measurements, regular monitoring of performance indicators, and continuous involvement of transportation workforce.
- Evaluate individual and departmental performance. Provide individual coaching, mentoring, and counseling as required to enhance performance. Monitor progress toward achieving individual and collective performance goals, provide feedback, and recognize achievement.
- Actively promote and support diversity in the workplace through staffing, promotions, training, and career development. Model respect for diversity in the workplace. Provide direction and set standards for excellence in internal and external customer service. Promote professional and courteous behavior with a creative approach to problem resolution that creates a positive experience for the customer. Model and hold staff accountable to be sensitive to the special needs of customers, including those from culturally diverse backgrounds, the elderly, persons with disabilities, or other vulnerable populations.
- Assist in the documentation, development, and implementation of policies, standard operating procedures, communication protocols, business processes, and training programs. Recommend changes based on analysis and need.
- Assist in the management of resources including non-revenue vehicles, technical systems, equipment, and tools to support effective deployment and service delivery performance. Monitor payroll and budget expenditures, including authorization for overtime. Manage and oversee assigned shift activities to ensure and optimized delivery of safe, secure, reliable, and cost-effective delivery.
Minimum Qualifications
Three (3) years of experience in a transportation, transit, or service-related industry are required.
Possession of current/valid Class "C" license issued by Oregon or Washington; ability to pass a driving record check meeting TriMet driving record standards.
The amount of credit a candidate receives for prior years of experience is based on the relevancy of that experience to the required or preferred prerequisites of the job description. Experience is prorated based on hours worked. LRHR assigns and validates the "credited experience".
Other Qualifications
Type of Position / Grade / FLSA
Grade 15, Exempt, Non-Union, Full-Time.
Salary Range
Minimum: $93,779.00
Maximum: $140,669.00
Salary offers will be determined by a candidate’s education, training and relevant experience. Any final offer of employment will fall within the range stated above. For transparency, we choose to list the full available grade range, however, TriMet’s salary administration process will ultimately determine the final salary offered.Selection Process
Candidates will be selected based at a minimum on the result of:
1. Application Review (please include: Cover Letter and Resume)
2. Panel Interviews
3. Reference Check
Supplemental Information
Make sure you describe in detail how your education, training and work experience fit with this role. You are encouraged to attach a resume, cover letter, training certificates and/or letters of recommendation with your application. You are permitted five attachments of less than 5MB each.
Internal applicants: Information in your personnel file will not be used in lieu of information requested on your application. Incomplete applications will not be considered.
If you are a qualified veteran and would like to apply for veterans' preference points, you will need to reflect your status on the application and attach supporting documentation at the time of application submission.
If you need accommodation under the Americans with Disabilities Act for any part of the application process, contact our Human Resources staff at 503-962-7505, or the TTY line at 7-1-1. Note that we require a minimum of two workdays' notice prior to the need for accommodation.
TriMet is an equal opportunity employer, committed to developing an organization that is reflective of and sensitive to the needs of the diverse community we serve, including veterans, the elderly, and individuals with disabilities.
ADA StatementAs applied to the workplace, applicants and employees must be qualified to perform the essential functions of the job with or without reasonable accommodation. Essential functions may include required job functions performed infrequently as well as production standards related to the quality and quantity of work. If a person with a disability could meet job qualifications with a reasonable accommodation, TriMet will work with the employee to accommodate the need. If TriMet's accommodation is effective in allowing the employee to perform the essential functions of the job, it need not be the employee's preferred accommodation. Postuler maintenant
