Homeoffice Proliant Settlement Systems LLC - IT Customer Support and Data Entry Specialist chez Proliant Settlement Systems LLC

IT Customer Support and Data Entry Specialist

Essential Job Functions:

• Support Call Center - routing calls to the appropriate IT Representative for Troubleshooting of issues 
• Serve as liaison between all levels of the Business and Application Support (includes facilitating and escalating unresolved tickets to appropriate team members and vendors for resolution)
• Assist team members with gaining access to software applications, password changes, etc.
• Perform administrative change requests within the title production software. 
• Follow change management policies and procedures 
• Maintain Partner Database (adding new clients, reviewing/approving new partners, eliminating duplicates, programming of fees and wire instructions)
• Strong verbal, written, and visual communication skills
• Detailed-oriented and professional; able to handle confidential information
• Knowledge of title software desired, ResWare preferred.
• Understanding of basic computer programs (MS Office Suite, Adobe PDF, Foxit PDF, Zoom, Remote Desktop)

Job Description:

We are seeking a detail-oriented and customer-focused IT Customer Support & Data Entry Specialist to join our growing team. This entry-level position is perfect for individuals who are tech-savvy, organized, and enjoy helping customers solve technical issues while ensuring data accuracy. You will play a crucial role in providing exceptional IT support and maintaining the integrity of our systems through precise data entry.

Key Responsibilities:

Customer Support:

• Support Call Center - routing calls to the appropriate IT Representative for Troubleshooting of issues 
• Serve as liaison between all levels of the Business and Application Support (includes facilitating and escalating unresolved tickets to appropriate team members and vendors for resolution)
• Maintain Partner Database (adding of new clients, reviewing/approving new partners, eliminating duplicates, programming of fees and wire instructions)

Data Entry:

• Assist team members with gaining access to software applications, password changes, etc.
• Input, update, and maintain accurate data across various systems and databases.
• Verify data accuracy and resolve discrepancies promptly.

System Maintenance:

• Perform administrative change requests within the title production software. 
• Follow change management policies and procedures 
• Monitor and maintain IT systems to ensure smooth operation.

Required Skills:

• Must have excellent communication skills on all levels within and outside of the organization.
• Must have excellent time management and organizational skills
• Must be able to handle multiple priorities/projects effectively while working in a dynamic and fast-paced environment
• Self-starter with excellent analytical skills and ability to research, problem solve, and document technical solutions
• Comfortable communicating with all levels of colleagues, management, and vendors
• Must take pride in quality work and excellent service.
• Must have a positive outlook.
• Must be a team player with a can-do attitude.
• Must be a professional with uncompromising ethics
• Experience in the Title Insurance industry is preferred but not required
• Ability to multitask and prioritize in a fast-paced environment.
• Strong problem-solving skills with a customer-first mindset.
• Willingness to learn and grow within the company.

Education & Experience:

• High school diploma or equivalent (Associate’s or Bachelor’s degree in IT, Computer Science, or a related field is a plus).
• Previous experience in customer service or data entry is preferred but not required.

Skillset:

• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
• Basic understanding of IT systems, software, and troubleshooting.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational abilities.

Special Qualities:

• Making WOW! moments for each franchisee to exceed expectations.
• Eagerly Embracing our company culture and values.
• Maintaining positive, helpful, and friendly communication with our franchisees and internal staff.