Application Support Analyst chez Envista

• Provide support in troubleshooting, identifying and resolving technical and application problems, and assist to find the appropriate course of action to reach a speedy and accurate resolution. Implement and support opportunities for relevant technology integrations with applications. Responsible for administrative duties and completing service requests for applications. Includes addressing defects, adding enhancements, updating user/groups, etc. Respond to user requests; creates, revises and supports system related jobs using ticketing system as needed. 

• Participate in QA testing when implementing, customizing or upgrading system software, updates and changes. Troubleshoot and support third party software and applications. Stay current on system features and software releases. Review release notes and analyzes implications. Maintain a working understanding of system infrastructure in order to help monitor and resolve general issues affecting operating systems. 

• Document all testing plan results and supports the Training Department to develop appropriate instructional materials. Assist in testing, revising, and updating department procedures as needed. When Assisting with employee support tickets, responsible for documenting interactions and scheduling follow ups. Track progress and interacts with other users to facilitate resolution. 

• Perform database clean up and system audits. Duties may include but are not limited to closing accounts, adding restrictions, processing error reports and reviewing product and rate configuration. Keep track of relevant and/or recurring problems and is able to recognize patterns that may point to a larger issue.

• Perform other related duties as assigned.

Education & Experience: 

• A high school education or equivalent (Preferred)