Business Engagement Specialist chez Alamance Community College, NC

About the Department

The Business Engagement Specialist plays a key role in supporting both the Small Business Center and work-based learning (WBL) initiatives, including registered apprenticeships. This position is responsible for program coordination, ensuring effective communication, organizing events and workshops, and maintaining accurate program records.

The specialist will actively engage with employers to promote apprenticeship opportunities and collaborate with ApprenticeshipNC to develop new training pathways. Regular interaction with small business owners, apprentices, students, and employer partners is essential to ensure program success through responsive customer service and efficient operational support.

The ideal candidate is highly organized, detail-oriented, and enthusiastic about advancing small business growth and workforce development in the community.

Position Duties

Other duties may be assigned as needed.

Administrative Support

• Provide daily administrative support to the Small Business Center and apprenticeship programs.
• Schedule meetings and coordinate logistics for events, workshops, and training sessions.
• Prepare, organize, and distribute program materials and documentation.
• Respond promptly and professionally to inquiries from small business owners, apprentices, work-based learning students, and employer partners.

Program Coordination

• Plan, promote, and execute workshops, seminars, and other program-related events.
• Coordinate apprenticeship program activities, including participant enrollment, employer communication, and progress tracking.
• Support work-based learning (WBL) activities, including student enrollment, employer coordination, and data tracking.
• Maintain accurate and up-to-date records and databases for small business and apprenticeship programs.

Outreach and Engagement

• Assist with outreach efforts by preparing and distributing promotional materials and communications.
• Serve as a point of contact for program participants, offering information, support, and guidance.
• Cultivate and maintain strong relationships with small business owners, employer partners, and other stakeholders.

Supervisory Responsibilities

This position has supervisory responsibilities.   ________

Minimum Qualifications

Education and/or Experience

• Associate Degree from an accredited institution
• Two years of work experience related to business, industry, or labor

Desired:

• Two years of experience partnering/working with a school system, community college, or university
• High degree of business acumen
• Entrepreneurial skills or small business experience
• Experience with apprenticeship programs

Certificates, Licenses, Registrations

Not applicable.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how the job relates to others; uses resources effectively.

Use of Technology - Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.

Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

Cooperation - Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

Written Communication - Able to read and interpret written information.

Diversity - Shows respect and sensitivity for diversity and cultural differences; promotes a harassment-free environment.

Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities.

Personal Appearance - Dresses appropriately for position.

Attendance/Punctuality - Is consistently at work and on time; arrives at meetings and appointments on time.

Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; completes tasks on time or notifies appropriate person with an alternate plan.

Initiative - Looks for and takes advantage of opportunities; asks for and offers help when needed.

Innovation - Meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas.

Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives.

Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

Quantity - Completes work in a timely manner.

QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Skills

Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. 

Computer Skills

To perform this job successfully, an individual should have general knowledge of Database software; Internet software; Spreadsheet software and Word Processing software.

Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. 

• Walking __x___
• Running _____
• Squatting _______
• Jumping ______
• Sitting ___x____
• Standing ______
• Lifting (10 lbs. maximum)   ____x____
• Speaking __x___
• Hearing ___x____

Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. 

• Office Setting 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Other Qualifications

An ACC on-line application MUST be fully completed for consideration, which includes a required letter of interest, transcript attachment. Resume attachments are welcome but will not be accepted in lieu of complete application.  

For faculty positions, all relevant full- and part-time teaching experience, including start and end dates of employment, should be included on the application. Also, all relevant full- and part-time work experience related to the teaching discipline should be included on the application, including start and end dates.

For non-faculty positions, all relevant full- and part-time work experience related to the position should be included on the application, including start and end dates.