Ecom Hub Associate chez Sun & Ski Sports

OVERVIEW

Established in 1980, Sun & Ski Sports calls an unexpected city home – Houston, Texas! Contrary to popular belief, cowboys love snow. Our journey began with a vision to help more people explore the outdoors. After four decades, with 32 locations across 13 states, we stand as experts in our field, committed to offering a variety of top-quality gear. Whether it's watersports, biking, running, skiing, or snowboarding, our goal remains unchanged: to make everyone an outdoor adventurer. We're dedicated to going the extra mile—26.2 of them, to be exact—to provide you with the right gear and guidance.

We offer top brands, including The North Face, Patagonia, Hoka, On, Cannondale, UGG, Sorel, K2, Salomon, and Yeti, along with expert advice to ensure enjoyable adventures. We’re looking for enthusiastic team members who embody our active lifestyle and prioritize customer service. If you thrive in a dynamic environment focused on enhancing the customer experience, we want to hear from you! We’ve been making outdoor dreams come true with quality merchandise and service. Sun & Ski Sports – Find Yourself Outside.

SUMMARY

Sun & Ski Sports is looking for an experienced and driven E-Commerce Hub Associate. We're seeking someone with the passion and energy to contribute to a fast-paced, high-performing environment focused on delivering exceptional online customer experiences. If you thrive on accuracy, teamwork, and exceeding goals — this is your opportunity to make an impact and grow with a winning team.

JOB RESPONSIBILITIES

• Accurately and promptly process all incoming merchandise from vendors — from dock to shipping.
• Inspect shipments to ensure all items match orders and are undamaged, complete, and correct.
• Identify, label, and palletize merchandise for proper relocation within the Distribution Center.
• Use handheld devices to record receiving, packing, and shipping data.
• Enter PO and FB numbers into AS400, manage ASN/Non-ASN check-ins, and alert management of discrepancies.
• Order Fulfillment & Returns:
  • Pick eCommerce orders using a paper-based system.
  • Process customer returns and credit transactions in a timely and accurate manner.
  • Use RF scanners for "put away" of returned merchandise
• Maintain strong communication with the DC management and E-Commerce support to resolve issues quickly.
• Collaborate with the Buying Team and Vendors to troubleshoot shipment concerns.
• Research and resolve inventory discrepancies, including concealed carton issues.
• Act as liaison between DC Operations, Store Operations, and Accounts Payable.
• Assist with daily unloading and receipt processing to enhance DC productivity and store readiness.
• Manage daily operations of the receiving area, including shipping and processing tasks.
• Proactively cross-train in multiple warehouse stations to provide flexible support where needed.
• Continuously identify opportunities to streamline workflows and improve efficiency.
• Present solutions to address operational challenges.
• Maintain a safe and organized work environment.
• Help minimize inventory loss, including internal, external, and paperwork-related shrink.
• Operate a manual pallet jack to move merchandise into the proper staging areas.

REQUIREMENTS

• Proven experience in a fast-paced Distribution Center or receiving environment, managing multiple departments and direct reports simultaneously.
• Hands-on experience working with corporate merchandising, buying teams, retail store operations, and third-party providers.
• High-level understanding of WMS (Warehouse Management Systems), EDI (Electronic Data Interchange), and enterprise systems.
• Skilled in process development, system usage, and troubleshooting.
• Proficient in Excel, Word, Microsoft Outlook, as well as freight/parcel software and handheld data collection equipment.
• Exceptional interpersonal and communication skills to maintain strong working relationships with vendors, buyers, store teams, and senior leadership.
• Highly organized with a proven ability to lead teams toward efficient, effective, and results-driven operations.
• Capable of generating and analyzing management reports for intra-departmental decision-making and performance tracking.
  Promotes a positive team environment with high morale while maintaining accountability and productivity standards.
• Oversee and participate in the timely and accurate receipt of incoming and outgoing shipments.
• Ensures all freight is properly documented, noting shortages, overages, and damages for quick resolution.
• Able to quickly assess challenges in the receiving area and make informed decisions to maintain service levels and operational flow.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any authorized person to give instructions or assignments. All listed duties are essential functions of the role and may be modified to reasonably accommodate individuals with disabilities.

Company Benefits

Employee Purchase Discount