Parking Enforcement Ambassador chez Cornerstone Parking Group, Inc.

Description

Who We Are

Cornerstone Parking Group, Inc. is a rapidly growing, full-service parking management firm, specializing in developing operating platforms for complex parking management applications in the healthcare, mixed-use and major special event sectors. Our values of integrity, passion, teamwork, and excellence are the foundation of who we are, and drive our mission to be the trusted extension of our clients. Parking is what we do, our values are who we are.

Overview

The Parking Enforcement/Ambassador is a high profile, customer service position. The ideal candidate for this role will do whatever it takes to provide an exceptional customer service experience for each and every patron. The Enforcement/Ambassador will assist customers who park in a large parking facility. In this very visible role, it is vital that the Enforcement/Ambassador maintains a positive attitude and professional appearance at all times.

Shift  

Friday: 6:00 PM - 10:00 PM, Saturday and Sunday: 10:00 AM - 3:00 PM.  

Responsibilities

• Work closely with the Parking Manager to provide our client with seamless service and our customers with a positive parking experience. Use tact and professionalism to resolve parking-related issues and concerns.
• Provide courteous and professional service to property management, maintenance team, residents, and retail employees regarding parking and access control.
• Increase enforcement presence during daily lunch/dinner rush.
• Provide thorough surveillance rounds to ensure all inventories remain fluid.
• Issue Warnings / Citations to violators.
• Manage tenant Rostering + database – Register all client employee parkers.
• Conduct tenant meetings to ensure all employee information is updated /accurate.
• Provide leadership support to ensure and maintain program success.
• Issuing Parking Permits.
• Repair and Replace parking access remotes.
• Provide parking enforcement of retail, resident parking garages and areas. Issue tickets and facilitate the towing of unauthorized vehicles as needed.
• Provide enforcement of all residents and retail garage inventories.
• Assist with reporting suspicious activities to authorities.
• Manage enforcement database/violation log on daily basis.
• Manage all after hour parking related calls appropriately.
• Consistent interaction with client management team.
• Other duties as assigned.

Benefits

• $20.00/hr.
• Part time (approximately 16 hrs./per wk.)
• PTO accrual
• Uniform provided
• Comprehensive, paid training
• Opportunities for advancement

Requirements

• 18 years of age or older.
• Valid driver's license, preferred.
• Able to drive golf cart.
• Able to comfortably use a computer and Microsoft Office products, including email and internet.
• Able to hand write parking citations and record in database.
• Desire to help others – have a passion for customer service.
• Minimum of one year customer service experience, preferred.
• Able to read, write, comprehend and converse in the English language.
• Physical demands: Ability to work inside and outside a parking garage for majority of shifts in all weather conditions as needed. A combination of standing and walking accounts for approximately 90% of shift.