Associate Director of the Center of Excellence for Continuous Improvement chez Business Services Staff

• Support the development and lead the execution of the CoE’s vision and strategy, ensuring alignment with the organization's broader technology and business transformation goals under the direction of the Innovation and Transformation Officer.
• Identify, analyze, and re-engineer critical business processes to eliminate bottlenecks, reduce waste, and improve operational efficiency across all legal and administrative functions.
•  Develop and implement KPIs and metrics to measure and track productivity gains, providing regular reports to senior leadership.
• Champion a culture of continuous improvement, leveraging methodologies such as Lean, Six Sigma, or Agile where appropriate.
• Conduct comprehensive workforce analysis to optimize staffing levels, roles, and skill sets across legal and support teams.
• Develop and implement strategies for talent acquisition, retention, and development that align with firm growth and efficiency objectives.
• Explore and implement alternative legal service delivery models, including legal tech solutions, paralegal leverage, and shared service models.
• Analyze current pricing models and develop innovative, value-based pricing strategies that enhance profitability while remaining competitive.
• Monitor market trends and competitor pricing to ensure the firm's pricing strategies remain agile and effective.
• Measure the ROI of marketing initiatives and recommend adjustments for maximum impact.
• Act as an internal consultant, partnering with practice groups, administrative departments, and senior leadership to drive strategic initiatives.
• Communicate CoE initiatives, progress, and successes to all stakeholders.
• Support the evaluation of emerging technologies and their incorporation to process initiatives.  Oversee pilot programs integrating people, process and technology to drive organization-wide adoption to enhance efficiency, quality, and scalability.
• Establish frameworks to measure return on investment (ROI) for new technologies and process improvements, ensuring all initiatives are value-driven and strategically sound.
• Standardize project management practices, provide training, and ensure that all projects align with strategic objectives and deliver expected outcomes.
• Collaborate with cross-functional teams, including technology, infrastructure, operations, business development and finance, to align improvement initiatives with business needs and technical capabilities.
• Build and mentor a high-performing CoE team, fostering an environment of accountability, professional growth, and continuous development.
• Champion change management efforts to ensure smooth adoption of new tools, processes, and mindsets across technology and business units.
• Establish governance structures to prioritize, approve, and monitor continuous improvement initiatives, ensuring focus on high-value activities.
• Track industry trends and benchmarks, providing actionable strategic insights to the Innovation and Transformation Officer and executive leadership to maintain competitive advantage.
• Support the development and management of the CoE’s operational budget, ensuring effective resource allocation, sustainability, and measurable impact.
• Facilitate executive-level reporting and communications, presenting progress, risks, opportunities, and ROI outcomes to key stakeholders and leadership teams.
• Create and maintain a CoE knowledge management repository to capture best practices, lessons learned, templates, and case studies for future use and scaling.
• Serve as an internal consultant to business and technology leaders, offering expert guidance on complex process improvement challenges.
• Ensure compliance with regulatory requirements, security standards, and internal policies when designing and implementing new processes or deploying new technologies.

• Juris Doctorate and previous experience practicing law, preferably in corporate transactions.
• Minimum of 10 years in roles related to continuous improvement, project management, with at least 4 years in a leadership position.​
• Lean Six Sigma Black Belt, PMP, or equivalent certifications are highly desirable.​
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Proven ability to lead cross-functional teams and drive organizational change.
• Deep understanding of process improvement methodologies and technology trends within the legal industry.

This position will require physical presence in Proskauer’s offices on a regular basis (at least 3x per week, or more, if it becomes the policy of the Firm or as business needs require). The anticipated compensation for this position is $225,000-$275,000. The actual salary offered will be based on a number of factors including but not limited to the qualifications of the applicant, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location in which the applicant lives and/or from which they will be performing the job.

Proskauer is committed to providing a work environment that includes equal opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.