Client Services Business Analyst chez Mercedes-Benz Financial Services USA LLC

%3Cp%3EAbout Us:%3C/p%3E%3Cp%3EWho is Mercedes-Benz Financial Services?%3Cbr%3EMercedes-Benz Financial Services, part of the global company Mercedes-Benz Mobility AG is the captive financing and mobility solutions company of the global luxury automobile manufacturer, Mercedes-Benz AG. We offer a comprehensive range of automotive financial and insurance products that make it easy for our customers to drive their dream Mercedes-Benz vehicle. %26nbsp;%3Cbr%3E%26nbsp;%3Cbr%3EWhy work at Mercedes-Benz Financial Services?%3Cbr%3EWorking at Mercedes-Benz Financial Services is more than a job – it’s an opportunity to join an innovative team where you are valued for your contributions. As an employee, you will experience career development in a positive, employee-centric environment. We’re a global company that not only offers best-in-class products to our customers but also best-in-class benefits to our employees. Our employees experience a comfortable, friendly environment and relaxed, inclusive culture. %26nbsp;%26nbsp;%3C/p%3E%3Cp%3EBenefits%26nbsp;%3C/p%3E%3Cp%3EWhen working at Mercedes-Benz Financial Services, you will enjoy a comprehensive and amenity-rich benefits package offering something for every employee at each stage of their life. %26nbsp;%26nbsp;%3Cbr%3E%26nbsp;%3Cbr%3EAs a new employee, you will have the opportunity to take advantage of the following benefits that go beyond – beginning day one:%3C/p%3E%3Cul%3E%3Cli%3EGet Rewarded!%26nbsp;Competitive salary plus an annual bonus based on company performance and/or personal yearly performance%26nbsp;%26nbsp; %26nbsp;%3C/li%3E%3Cli%3ENeed a vacation?%26nbsp;How about just some time for YOU! In addition to our vacation time, you’ll receive nine (9)%26nbsp;additional corporate holidays and six (6) Personal days, which will allow you to celebrate religious holidays or escape to the spa! Designed to be flexible, we let you decide which days are most important to you!%3C/li%3E%3Cli%3ERide in Style -%26nbsp;All employees are eligible to participate in the Mercedes-Benz Employee Lease Program%26nbsp;%3C/li%3E%3Cli%3EWe want you to be healthy!%26nbsp;%26nbsp;Outstanding medical, dental, and vision insurance, employer-paid short and long term disability plus on-site exercise facilities%3C/li%3E%3Cli%3EIs your family growing?%26nbsp;%26nbsp;Enjoy generous paid Family Leave Programs %26nbsp;- Six Weeks for New Parents; Two Days for New Grandparents; as well as Adoption Expense Reimbursement Programs - up to %246k per child%26nbsp;%26nbsp; %26nbsp;%3C/li%3E%3Cli%3EWant to go back to school?%26nbsp;%26nbsp;Tuition Assistance Scholar Program - receive up to %245,250/year in vouchers to complete business-related coursework%3C/li%3E%3C/ul%3E%3Cp%3EJob Overview:%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3EThe Client Services Business Analyst is responsible for interacting with key users to support the analysis and reporting needs within Client Services including production, ad-hoc and manual reporting.%3Cspan style=%22mso-spacerun:yes;%22%3E%26nbsp; %3C/span%3EThey are also responsible for analyzing supported department%27s information needs and making recommendations to management regarding solutions to business problems and areas where efficiency can be increased.%3Cspan style=%22mso-spacerun:yes;%22%3E%26nbsp; %3C/span%3EAdditionally, responsible for identifying enhancements to the reporting environment and business processes; and for managing a small team of direct report Jr. Business Analysts.%3C/p%3E%3Cp%3EResponsibilities:%3C/p%3E%3Cp%3E%26nbsp;Scope:%3Cspan style=%22mso-spacerun:yes;%22%3E%26nbsp;%3C/span%3E%3C/p%3E%3Cp%3EQuality Control:%3Cspan style=%22mso-spacerun:yes;%22%3E %3C/span%3E1.1. Review daily, weekly, and monthly manual reports for accuracy and resolve issues with the Report Analyst Team (5%)%3C/p%3E%3Cp%3E2.1. Work with the Report Analysts to assess the feasibility of the report request. 2.2. Work with the department managers to approve the defined scope. (5%)%3C/p%3E%3Cdiv style=%22border-width:100%;direction:ltr;%22%3E%3Cdiv style=%22direction:ltr;margin-left:0in;margin-top:0in;width:6.1041in;%22%3E%3Cdiv style=%22direction:ltr;margin-left:0in;margin-top:0in;width:6.1041in;%22%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3E3. Customer Support:%3Cspan style=%22mso-spacerun:yes;%22%3E%26nbsp;%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3E3.1. Regularly attend departmental and team meetings for the supported department and provide analysis and business consulting to assist with strategic development.%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3E3.2. Attend project meetings at a customer%27s request providing any analysis or other information required by the customer.%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3E3.3. Support the Sr. Manager in the monthly prioritization process to ensure correct allocation of Report Analyst resources. (20%)%3C/p%3E%3Cdiv style=%22border-width:100%;direction:ltr;%22%3E%3Cdiv style=%22direction:ltr;margin-left:0in;margin-top:0in;width:5.8256in;%22%3E%3Cdiv style=%22direction:ltr;margin-left:0in;margin-top:0in;width:5.8256in;%22%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3E4. Ad hoc Reports and Analytical Efforts%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3E4.1. Assess customers%27 requests and provide ad hoc reporting, along with insight and analysis based on those requests.%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3E4.2. Identification of cause for expenses and opportunities for savings.%3Cspan style=%22mso-spacerun:yes;%22%3E%26nbsp;%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3E4.3. Assist in the identification and analysis of items affecting customer service, department performance or employee morale. (20%)%3C/p%3E%3Cdiv style=%22border-width:100%;direction:ltr;%22%3E%3Cdiv style=%22direction:ltr;margin-left:0in;margin-top:0in;width:5.5in;%22%3E%3Cdiv style=%22direction:ltr;margin-left:0in;margin-top:0in;width:5.5in;%22%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3E5. Support Business Integration and Client Services Strategy Team%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3E5.1. Assist with special initiatives/projects specific to related MBFS initiatives.%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3E5.2. Represent reporting during participation on key project initiatives.%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3E5.3. Proactively identify data gaps and utilize the Data Analyst team to incorporate needed information into the data warehouse during quarterly IT updates. (20%)%3C/p%3E%3Cdiv style=%22border-width:100%;direction:ltr;%22%3E%3Cdiv style=%22direction:ltr;margin-left:0in;margin-top:0in;width:4.5756in;%22%3E%3Cdiv style=%22direction:ltr;margin-left:0in;margin-top:0in;width:4.5756in;%22%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3E6. Analyst Team Management%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3E6.1 Coach and Develop Team Members%3C/p%3E%3Cp style=%22font-family:Calibri;font-size:11.0pt;margin:0in;%22%3E6.2 Workload distribution and team calendar management (30%)%3C/p%3E%3C/div%3E%3C/div%3E%3C/div%3E%3C/div%3E%3C/div%3E%3C/div%3E%3C/div%3E%3C/div%3E%3C/div%3E%3C/div%3E%3C/div%3E%3C/div%3E%3Cp style=%22font-family:Arial;margin-bottom:0px;margin-top:0px;%22%3E%26nbsp;%3C/p%3E

Qualifications:

Applicants must be legally authorized to work in the U.S. at the time of application. Relocation assistance will not be provided for this position. 
This position requires a minimum of 5 years of overall work experience. Preferred experience includes:

• Audi: 1 year
• Business-General: 3 years
• Collections: 2 years
• Customer Service: 3 years
• Finance: 2 years
• Marketing
• Risk Management
• Tax

Education:
High School Diploma/(GED) is required, Bachelor's Degree is preferred. Recommended majors include:

• Business-Administration
• Accounting

Additional Knowledge:

• Preferred experience with report development tools ( 5 years)

Skills:

• Analytical skills
  • Ability to Collect data and establish facts and identify trends and variances
• Facilitation skills
• PC skills
  • Microsoft Office
• Presentation skills
• Problem Solving skills

• Project Management skills

  • Project leader

   

Additional Skills:

• Time - management, multi-tasking. Strong Communication

Recommended Prerequisites:

• Team Leader, Project Management, Junior Business Analyst

   

Posting Statement

If you were not re-directed successfully after clicking the “Apply for this job” button, please click the following link to search and apply for the role on the local career portal: https://daimler.taleo.net/careersection/ex/jobsearch.ftl

 

Mercedes-Benz Financial Services offers competitive salary, performance-based bonuses and a full suite of benefits including 401(K) with match, generous vacation and personal time, a Mercedes-Benz car program as well as flexible work arrangements. 

 

EEO/Minorities/Females/Disabled/Vets

 

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