Field Coordinator chez Agilant Solutions Inc.

Description

Agilant Solutions, Inc. (www.goagilant.com) is an international provider of digital transformation and enterprise managed services. We leverage our extensive industry experience and IT best-practices for a simple reason; to empower our clients to become heroes in responding to competitive and business needs. It is our commitment to make them excel. Agilant provides a complete breadth of distributed IT solutions through our integrated practices.

Position Summary

The Field Coordinator is responsible for serving as the primary liaison between Agilant and client points of contact. This role ensures that all field services, installations, and equipment deliveries are scheduled, coordinated, and completed on time. The Field Coordinator manages communication with clients, schedules resources, and tracks project milestones to ensure smooth execution of services.

Responsibilities

• Act as the primary contact for assigned client locations to coordinate field services and equipment needs.
• Schedule and confirm service appointments, technician visits, and equipment deliveries.
• Collaborate with internal teams (field technicians, warehouse, contact center, and project managers) to ensure readiness and proper resource allocation.
• Maintain service schedules, ensuring appointments are prioritized and completed within client SLAs.
• Track equipment shipments, deliveries, and returns, keeping clients informed of status updates.
• Document service requests, updates, and client communications in the ticketing/CRM system.
• Escalate scheduling conflicts, resource shortages, or client concerns to management as needed.
• Support reporting on service activity, client satisfaction, and scheduling performance.

Minimum Qualifications

• Experience: In coordination, scheduling, dispatch, or client services (field services/IT industry preferred).
• Skills:
o Strong organizational and time-management skills.
o Excellent verbal and written communication.
o Proficiency in scheduling software, CRM/ticketing systems, and MS Office (Excel, Outlook, Teams).
o Ability to manage multiple priorities under tight deadlines.
• Attributes:
o Detail-oriented with strong follow-through.
o Customer-focused and professional in all client interactions.
o Problem-solving mindset with adaptability in dynamic environments.

To Help You Succeed

-Comp- $18-19/hr.
-Full service and support team
-Comprehensive benefits, including Health/Dental/Vision/Life Insurance, and a 401(k)
-Paid days off and paid holidays

Equal Opportunity

Agilant Solutions, Inc is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided based on qualifications, merit, and business need.