Service Manager chez Stark Enterprises

The Service Manager supports the Community Manager in maintaining the physical condition and operational efficiency of the property. This role is responsible for overseeing general maintenance, apartment make-readies, preventive maintenance, vendor coordination, and renovation or rehabilitation projects. The Service Manager also plays a key role in team member development, safety compliance, inventory management, and budget adherence for repairs and maintenance.

Working closely with the Community Manager, the Service Manager ensures that service requests are completed accurately and on time, that the property remains in excellent condition, and that all maintenance operations contribute to resident satisfaction and overall property performance. This position requires delivering reliable, friendly service to residents, vendors, team members, and investors, while executing the core responsibilities of maintenance leadership and supporting the overall success of the community.

Essential Functions:

Maintenance & Repairs:

• Complete work orders promptly and accurately, ensuring resolution within 24 hours when possible.
• Perform electrical, plumbing, carpentry, HVAC, and appliance repairs.
• Conduct preventive maintenance on units, grounds, and amenities according to company schedule.
• Oversee unit turns to meet company timelines (5 business / 7 calendar days) and maintain at least 60% market-ready units.
• Conduct move-out inspections, document damages, and coordinate necessary repairs.
• Coordinate and inspect vendor work to ensure quality and timeliness.
• Maintain EPA logs for refrigerant use; ensure CPO license is active.
• Maintain inventory using the Hi/Low system; keep shop and office organized.

Community & Grounds Management

• Conduct daily property walks with the Community Manager to identify hazards, maintenance needs, and opportunities for improvement.
• Ensure amenities, common areas, and entrances are clean, operational, and appealing.
• Maintain excellent curb appeal and minimize liability through inspections.
• Ensure signage is posted daily and clubhouse/pool/grill areas are activated and tour-ready.

Leadership & Team Management

• Hire, train, and onboard maintenance team members within budget.
• Conduct weekly team meetings to set goals and review progress.
• Provide leadership, motivation, and guidance to ensure high team performance.
• Ensure team completes all required safety and compliance training.
• Maintain professional relationships with residents, staff, and vendors.

Budget & Reporting

• Control repair, maintenance, and turnover expenses to meet budget goals.
• Enter and approve purchase orders within spending authority ($1,500 budgeted; unbudgeted requires approval).
• Review CRM reports daily/weekly/monthly to track availability, work orders, budgets, and asset inventory.
• Achieve budgeted NOI through proactive expense control.

Emergency & On-Call:

• Respond to after-hours emergencies within 30 minutes on a rotating on-call schedule.
• Ensure prompt and thorough resolution of urgent maintenance issues.

Other Responsibilities:

• Provide maintenance support to other Stark communities as needed.
• Participate in performance review process for service team members.
• Ensure all team members are professionally groomed and in uniform, including safety gear.
• Keep maintenance office and shop clean, organized, and clutter-free.
• Maintain professional relationships with residents, staff, and vendors.
• Communicate effectively both verbally and in writing.
• Demonstrate company core values consistently.
• Complete additional tasks, projects, and responsibilities as assigned by your supervisor or the company.

Skills and Experience:

• High school diploma or equivalent required.
• Previous property maintenance and supervisory experience preferred.
• Basic knowledge of electrical, plumbing, carpentry, HVAC, and appliance repair preferred.
• Physical ability to lift and operate heavy equipment and materials.
• Must be organized, detail-oriented, and dependable.
• Relevant trade certifications preferred but not required.
• Meet physical requirements of the role, including climbing stairs, using ladders, working in extreme temperatures, and lifting up to 50 lbs.

Competencies:

• Technical proficiency in maintenance and repair tasks.
• Strong problem-solving and decision-making skills.
• Leadership and team management abilities.
• Strong communication and customer service skills.
• Time management and multitasking abilities.

Why This Opportunity is Exciting for You: We offer a competitive compensation package, including:

• Paid Time Off (PTO)
• Paid Holidays
• 401(k) with Employer Match
• Health, Dental, Life Insurance, and Long-Term Disability Insurance

Additional Information:

• FLSA Status: Exempt
• Location: Site-Level
• Travel: up-to 10%
• Reports To: Community Manager; in the absence of the Community Director, the Regional Manager will be your supervisor.
• Direct Reports: Maintenance Technician
• Decision Making Authority: You are authorized to spend up to $1,500 for a budgeted expense on behalf of the property. All unbudgeted expenses must be approved in advance by the Community Manager. You are not authorized to sign or approve contracts, offer concessions, or waive any fees without approval in writing from your supervisor.