Contracts Coordinator - Agency Contracts chez Rightmove

As the UK’s favourite property platform, Rightmove aims to give everyone the belief that they can make their move. To help us achieve this, we’re looking for a Contracts Coordinator to join our team.

As a Contracts Coordinator at the UK’s leading property portal, you'll play a key role in supporting our Estate Agency Partners alongside our internal Account Managers through Partner contractual process changes, ensuring a smooth and high quality experience.

This is a phone and process based role, where you'll handle incoming contracts and calls from Partners and Account Managers, guiding them through contract updates, product activations and invoicing queries. Other internal teams you’ll also work closely with include Design, Data feed and Commercial Finance, to ensure seamless product delivery.

Your day to day will involve managing contract adjustments, processing Partner requests and ensuring accuracy in revenue related tasks. Strong attention to detail and the ability to handle multiple processes efficiently will be key.

If you're proactive, enjoy speaking with Partners and thrive in a fast paced environment, this role offers a great opportunity to make a real impact in a dynamic team.

What you’ll be doing

• Working closely with our Account Management teams to help deliver agreed outcomes from their Partner meetings and always looking for opportunities to help them by being proactive with Partner orders to free up their time.
• Having a designated Sales patch and supporting with any processing queries, attendance of patch meetings to deliver updates & owning any statistics to be shared.
• Working with Sales on large Partner tasks outside of usual day to day workload, to support our Partners with higher revenue based contractual changes.
• Helping work towards the agreed team objectives (the team OKR’s) that contribute to the wider Rightmove mission.
• Ensuring that any changes to Partner packages and products are completed accurately first time, helping towards the team mission of reducing Partner credits.
• Occasionally joining showcases to support new products, services and tools that will benefit our Partners, and sharing back learnings to the team
• Supporting wider Customer Experience teams phone lines and workload tasks regularly during morning meetings, team meetings or during higher escalation scenario’s.

Who you are

• You take ownership and accountability, ensuring accuracy and high standards so it’s right the first time for our Partners. You apply sound judgment, take responsibility, and build trust through reliable and efficient work.
• You actively engage and contribute, showing up in meetings, training, and team discussions to foster collaboration. You’re flexible and open to supporting other parts of the processing team or wider Customer Experience when needed.
• You focus on growth and development, always looking to expand your knowledge and problem solving skills. You take ownership of queries, seek solutions, and are comfortable finding answers from across Rightmove for more bespoke requests.
• You help build a supportive and inclusive team culture, recognising achievements, celebrating success, and encouraging team spirit while working collaboratively with colleagues across the business.
• You are a clear and confident communicator, both written and verbal, capable of building strong relationships with Partners and internal teams. You set expectations effectively and ensure transparency in all interactions.
• You have strong organisation and time management skills, balancing multiple priorities in a fast-paced environment. With solid IT skills, including Excel, Word, and CRM systems, you work efficiently and adapt to evolving processes.

What’s in it for you

People are the foundation of Rightmove – we’ll help you build a career on it.

• Competitive compensation package.
• Cash plan for dental, optical, and physio treatments.
• Private Medical Insurance, Pension and Life Insurance, Employee Assistance Plan.
• 27 days holiday plus two (paid) volunteering days a year to give back, and holiday buy schemes.
• Hybrid working pattern with 2 days in the office.
• Contributory stakeholder pension.
• Life assurance at 4x your basic salary to a spouse, family member other nominated person in your life.
• Paid leave for maternity, paternity, adoption, and fertility.
• Travel Loan, Bike to Work scheme, Rental Deposit Loan.
• Charitable contributions through Payroll Giving and donation matching.
• Access deals and discounts on things like travel, electronics, fashion, gym memberships, cinema discounts, and move.

Still not sure?

We want to be part of creating a more diverse, equitable, and inclusive workplace for all. We’re excited to hear about your experience as well as how you will contribute to our overall culture. So, even if you feel like you don’t meet all the requirements, we would still really like to hear from you!

About Rightmove

Our vision is to give everyone the belief they can make their move. We aim to make moving simpler, by giving everyone the best place to turn to and return to for access to the tools, expertise, trust, and belief to make it happen.

We’re home to the UK’s largest choice of properties and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what’s on the market.

Despite this growth, we’ve remained a friendly, supportive place to work with employee #1 still working here! We’ve done this by placing the Rightmove How’s at the heart of everything we do. These are the essential values that reflect our culture and include:

• Be approachable and appreciate what others do
• Make complex things as simple as possible
• Build great teams, because Rightmove is people
• Drive improvement, we can always be better
• Share early, honestly, and often

We believe in careers that open doors and help our team develop by providing an open and inclusive work environment, offering ongoing training opportunities, and supporting charity fundraising events. And with 88% of Rightmovers saying we’re a great place to work, we’re clearly doing something right!

If all of this has caught your eye, you may well be a Rightmover in the making!

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As an Equal Opportunity Employer, Rightmove will never discriminate based on age, disability, sex, race, religion or belief, gender reassignment, marriage / civil partnership, pregnancy/maternity or sexual orientation.

At Rightmove, we believe that a diverse and inclusive workforce leads to better innovation, productivity, and overall success., We are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity, to develop and promote a diverse culture that reflects the communities we serve.