Commercial Door & Hardware Sales Representative chez DuraServ Door Systems

Looking to put your expertise in doors, frames, and hardware to work? We’re seeking a Sales Representative with a strong background in the commercial door and hardware industry to join our growing team. In this role, you’ll build relationships within the construction industry and leverage your industry knowledge to provide tailored solutions and grow sales. From project takeoffs to final closeout, you’ll play a key role in delivering successful outcomes for our customers while advancing your career with a leader in the industry.

Job Summary

The Sales Representative is responsible for securing new business and strengthening relationships within an assigned territory. This role serves as a technical consultant to customers, providing expert guidance on products, services, and solutions that meet their operational needs. The Sales Representative develops and grows the territory through proactive outreach, accurate estimating for product installation and repair services. Success in this role requires maintaining up-to-date technical knowledge of the company’s offerings and delivering exceptional customer support throughout the sales cycle.

Essential Functions

1. Develop and grow the assigned sales territory by identifying and pursuing new business opportunities.
2. Build and maintain strong relationships with existing customers to drive repeat business and long-term loyalty.
3. Serve as a technical consultant, advising customers on product selection, system functionality, and service options.
4. Prepare and deliver accurate estimates.
5. Present, explain, and promote service contracts and maintenance agreements to customers, if applicable.
6. Maintain up-to-date knowledge of all company products, services, and industry developments.
7. Collaborate with internal teams, including service and operations, to ensure customer expectations are met or exceeded.
8. Track sales activity and opportunities using CRM tools and regularly report progress toward sales goals.
9. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

Knowledge, Skills, and Abilities

1. Knowledge of sales principles, customer relationship management, and territory development strategies.
2. Strong communication and presentation skills, with the ability to explain technical concepts clearly to customers.
3. Skillful proficiency in using CRM systems and other sales tools to manage leads, track activity, and generate reports.
4. The ability to build rapport quickly and maintain long-term professional relationships with diverse customer types.
5. Ability to work independently, manage time effectively, and prioritize tasks in a fast-paced environment.
6. Knowledge of company products, industry standards, and applicable service contract structures.

Leadership Competencies

At DuraServ, the following competencies are essential for success in the job:

Action Oriented ● Communicates Effectively ● Customer Focus ● Decision Quality ● Drives Results ● Ensures Accountability ● Instills Trust ● Self-Development

Supervisory Responsibilities

• This position has no supervisory responsibilities.

Work Environment and Physical Demands

• This role operates primarily in the field, with frequent automotive travel to customer sites within a defined local metro area.
• Sales Representatives spend significant time driving, conducting face-to-face meetings, and visiting active job sites, which may involve exposure to commercial or industrial environments.
• The position may also require time working from a home office or company location for administrative tasks, planning, and team meetings.
• The role requires the ability to sit, stand, and walk for extended periods; operate a motor vehicle safely; and occasionally lift and carry materials or equipment up to 25 pounds.
• A valid driver’s license and reliable transportation are required.

Travel

• Occasional overnight travel may be required, primarily limited to attendance at the annual sales team meeting or other industry events.

Education and Experience

• High school diploma or equivalent required; associate or bachelor's degree in business, marketing, or a related field is preferred.
• Experience in sales, particularly in industrial, technical, or B2B environments, is preferred.

EEO Statement

DuraServ is an equal opportunity employer. We prohibit discrimination and afford equal employment opportunities to team members and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Our EEO policy applies to all aspects of the relationship between DuraServ and its team members, including recruitment, employment, promotion, transfer, training, working conditions, compensation, benefits, and application of policies.