Head of Quality North America (Cartersville, US) chez DÖHLER – Natural Food & Beverage Ingredients - DÖHLER

We’re seeking an experienced and strategic Head of Quality North America to lead out quality and food safety functions.  In this critical leadership role, you will oversee and develop a dedicated team, ensuring our products meet the highest standards of quality, compliance, and customer satisfaction.  This is a full-time onsite role working from our Cartersville, GA manufacturing facility.

Your Responsibilities: 

• Lead, develop, and manage a high-performing quality team, fostering a culture of accountability, motivation, and continuous improvement.
• Oversee personnel planning, performance management, and professional development in alignment with HR and organizational goals.
• Manage quality department resources—people, budgets, and materials—ensuring alignment with business objectives and responding to deviations as needed. 
• Drive standardization and continuous optimization of quality processes, organizational structures, and systems. 
• Ensure effective communication within the quality function and across departments to support seamless operations.   
• Enforce internal and regulatory compliance with hygiene, HACCP, food safety, occupational safety, and environmental standards. 
• Oversee complaints and deviation management, focusing on preventive actions and root cause resolution. 
• Set and monitor quality performance indicators (e.g., OEDM targets), ensuring alignment with company-wide standards.   
• Lead preparation for customer audits and regulatory inspections, including follow-up and implementation of corrective actions.   
• Manage customer complaints to resolution with a goal of achieving zero-defect outcomes. 
• Make decisions on the use of off-spec materials and production batches in collaboration with relevant stakeholders. 
• Define and uphold quality standards across the organization.   
• Serve as the main point of contact for regulatory bodies, auditors, and key customers.   
• Support quality-related projects and strategic initiatives, including determining shelf-life and microbiological standards.   

Your Profile:  

• Bachelor’s degree in Food Science, Chemistry or related field 
• 5-8 years of professional experience within the food and/or ingredient industry, and at least 3 years in a management position   
• Strong strategic and analytical thinking   
• Diplomatic negotiating skills   
• Ability to travel 20-30% domestically
• CSP and Food Defense certification preferred 
• Ability to interpret State and Federal regulations and apply to facility to ensure compliance   
• Ability to write regulatory reports, business correspondence and procedure manuals 

We offer:

• Comprehensive Health Coverage – Medical, Dental, and Vision Plans to support you and your family 
• Paid Parental Leave –Maternity and Paternity Leave so you can focus on what matters most   
• 401(k) Retirement Plan with Employer Match – Plan for your future with company-supported retirement savings   
• Paid Time Off – Enjoy a healthy work-life balance with PTO and 11 Paid Holidays 
• Employee Engagement – Join our Engagement Team for fun events, volunteer opportunities, and ways to connect with colleagues across the company 
• Döhler Academy: You have the opportunity to continuously develop your education further through internal and external training programs   
• Supportive Culture – Friendly and informal atmosphere, family-owned, flat hierarchies, open communication, and helpful colleagues 
• Meaningful Impact – Be an integral part of our business success and help shape the future of nutrition 
• Empowerment – Unleash your full potential with opportunities to grow, lead, and make a real differenc

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