Slot Attendant chez Chinook Winds Casino Resort Hotel

Description

Position Summary

Responsible for providing exemplary guest service by selling change, paying jackpots and providing technical assistance to guests regarding slot operations.  

Essential Functions

• Provides information and technical assistance to guests regarding machine operations. 
• Circulates through assigned area selling change to guests.
• Informs guests of benefits for using Chinook Winds Winners Circle Players Cards.
• Circulates through assigned area offering Winner’s Circle cards for new enrollments, creates new accounts, and provides assistance with club accounts for guests at the machine level.
• Maintains assigned bank to ensure accurate balances & transactions.
• Safeguards entrusted monies, keys, and properties.
• Monitors lights indicating guest requests for change and service.
• Replenishes ticket paper. 
• Reports guest disputes to Slots Supervisor.
• Assists guests with machine malfunctions such as currency & paper jams. 
• Assists with or completes machine preventative maintenance as assigned.
• Signs and completes jackpot, hand pay tickets, and payouts, updates jackpot records, and redeems vouchers for guests as requested
• Monitors slots play & notifies supervisor of complaints or concerns.
• Maintains general appearance of work area.
• Attend all Slot Department meetings and/or training sessions; pertinent training seminars and conferences as required. 
• Provides input or recommendations for improvements and changes in processes or services. 
• Assist Slots Supervisor with other duties when required. 
• Inform Slot Manager and Slot Shift Supervisor of any pertinent information. 
• Maintains general knowledge and provides information to guests of Chinook Winds Casino Resort events, programs, and services.
• Responsible for performing all duties in compliance with all Chinook Winds Policies and Procedures and guest service standards.
• Adheres to the confidentiality policy of Chinook Winds. 
• All other duties as assigned.

Requirements

Position Qualifications

WORKERS IN THIS POSITION MUST BE 21 YEARS OR OLDER

Competency Statements

Accountability – Accountable to work assigned hours and shift, show attention to detail, know, and follow all departmental policies and procedures.

Communication Skills- Ability to communicate effectively with others verbally.  

Customer Oriented- Ability to take care of the customers’ needs while following company procedures. 

Enthusiastic- Ability to bring energy to the performance of a task.

Interpersonal - Ability to get along well with a variety of personalities and individuals.

Education

High school diploma or GED preferred.

Experience

One year of customer service and cash handling experience preferred.

Certificates & Licenses

Must obtain a Siletz Tribal Gaming License.

Other Requirements

Basic math skills.

Physical Demands

Stand Constantly

Walk Constantly

Sit Not Applicable

Handling/Fingering Constantly

Reach Outward Constantly

Reach Above Shoulder 

Climb Occasionally

Crawl Occasionally

Squat or Kneel Occasionally

Bend Frequently

Lift/Carry 

10 lbs or less Frequently

11-20 lbs Frequently

21-50 lbs Occasionally

51-100 lbs Occasionally

Over 100 lbs Not Applicable

Push/Pull

12 lbs or less Frequently

13-25 lbs Occasionally

26-40 lbs Occasionally

41-100 lbs Occasionally

Not Applicable- Activity is not applicable to this occupation.

Occasionally- Occupation requires this activity up to 33% of the time (0-2.5+ hours/day.

Frequently- Occupation requires this activity from 33%-66% of the time (2.5-5.5+ hours/day.

Constantly- Occupation requires this activity more than 66% of the time (5.5+ hours/day.

Other Physical Requirements

Vision: Near and Far

Sense of Sound

Work Environment

Work will take place in a busy gaming environment with multiple distractions. The noise level in the work environment is usually moderate to loud. The environment is subject to smoke and the associated affects.

Working Conditions

Conditions of employment include passing a pre-employment drug screen, a background investigation, and completing a 180-day introductory period.