Support Associate (Spanish Bilingual) - Las Vegas chez Preferred Credit, Inc.

SUPPORT ASSOCIATE (SPANISH BILINGUAL) - VEGAS

Must be in the Southern NV area and have a reasonable commute to Las Vegas, NV due to in-office requirements. 

SCHEDULE: Full-Time, Sunday-Thursday 1:00pm-10:00pm PST, or Tuesday-Saturday 1:00pm-10:00pm PST, or  Wednesday-Saturday & Monday 1:00pm-10:00pm PST.  

COMPENSATION: Starting Pay $21 - $25 per hour. (The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.)

WHO WILL SHINE IN THIS ROLE

Are you looking for an opportunity to make a meaningful impact while using your Spanish language skills? PCI is seeking a Spanish Bilingual Support Associate who is dependable, detail-oriented, and motivated by the opportunity to support customers and team members alike.

This is an exciting opportunity to grow your skills in a collaborative environment, gain hands-on experience in operations, and be an integral part of a team that values service and excellence.

WHAT YOU’LL DO

• Fields incoming calls, phone credit applications, electronic credit applications and various types of paperwork for loan processing.

• Verifies the customer’s identity and ensure their overall satisfaction and knowledge of financing terms and process.

• Communicates and addresses client’s inquiries regarding various account questions and issues.

• Provides technical and application support to clients and customers.

• Reviews contract details with clients and customers by phone. 

WHAT WE’RE LOOKING FOR

Must-Have Qualifications:

• High School diploma or GED.

• Bilingual fluency in Spanish and English, with strong communication and interpersonal skills.

• Previous customer service experience.

Nice to have, but not Required! (We’ll train you!):

• Previous call center experience.

LOCATION & WORK SETTING

• Office Address: 9911 Covington Cross Dr., Suite 190, Las Vegas, NV 89144
• Schedule: Sunday-Thursday 1:00pm-10:00pm PST, or Tuesday-Saturday 1:00pm-10:00pm PST, or  Wednesday-Saturday & Monday 1:00pm-10:00pm PST.
• Work Setting: In-Office 

COMPETITIVE COMPENSATION & BENEFITS

• Starting Pay: $21 - $25 per hour.
• The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
• Bilingual Pay: Earn an additional $2.00 per hour for Spanish Fluency!

Additional Perks that Go the Extra Mile:

• Annual Discretionary Bonus
• Earned Safe & Sick Time (ESST)
• Paid Maternity & Paternity Leave
• Paid Time Off (PTO) & 8 Paid Holidays
• Donation Matching & Paid Volunteer Time
• 401(k) Match – 100% of your deferrals up to 5%
• Tuition Reimbursement & Student Loan Match Program

HOW TO APPLY

It only takes a couple minutes! Submit your resume on our website at preferredcredit.com/careers.

EQUAL EMPLOYMENT OPPORTUNITY

PCI is an equal employment opportunity employer committed to diversity, equity, & inclusion. We make hiring decisions based on qualifications, merit, and business needs. If you need assistance or an accommodation due to disability, please contact PCI HR at [email protected].