Invoicing & Service Order Entry Associate (Kitchener, ON, CA, N2R 1A7) chez Demant

Purpose of the Position:

To maintain the accuracy and integrity of orders and stock in the Navision database through accurate (service) order entry and invoicing of Diatec products and services.

Job Type: Full-Time Permanent

Location: Kitchener, ON

Work Setting: Onsite, Monday - Friday

Responsibilities:

• Generate/post all invoices into Navision.
• Generate Diagnostic services orders using Salesforce and Navision
• Regularly interact with client services, and field technicians over the telephone or via email regarding order inquiries, status checks, undocumented returns, Case management accuracy, etc.
• Responsible for accurate documentation of Diagnostic consignment units.
• Perform appropriate credits when making corrections to invoicing and billing errors.
• Inspect returned products, checking for quality and condition of product.
• Responsible for accurate documentation, filing, and organization of necessary paperwork.
• Ensure that all entries are accurately entered into the Navision database.
• May perform special projects as required by the Manager.
• Assist other team members as required to accommodate changes in volume, workflow and/or staffing levels.
• Meet and follow all Company and Departmental standards, policies and procedures regarding turnaround time, rushes, quality and customer service.

Education and Related Experience:

• A high school diploma or equivalent is required.
• Prior experience in data entry is preferred.
•  Excellent typing skills are necessary.
• Must be detail oriented and have a solid background in record keeping procedures and maintaining organized documentation and/or filing systems.
• Knowledge of Microsoft Office programs (Word, Excel, Powerpoint, etc.)

Additional Job Details:

Problem Solving/Judgement and Decision Making: 

Works on production assignments that are semi-repetitive and routine in nature. Routinely follows established processes and procedures. Consult with the Manager, Operations for assistance with any technical issues that may arise. 

Supervision Received: 

Primary reporting relationship is typically to the Manager, Operations. Assignments are performed under general supervision, normally receiving instructions on routine work and new assignments.

Supervision Exercised: 

Has no supervisory responsibilities but may provide guidance and training to less experienced team members in the department or functional area. 

Internal and External Contacts: 

Routinely interacts with other Operations team members for confirmation of product/order requests. In addition to interacting with the Client Services team and immediate manager on a regular basis, contacts are intermittent with non-management and management staff in Accounting for routine assignments. Also interacts with contractors and shippers from Audmet team. 

Health & Safety – Personal Protective Equipment:  

There is no current mandatory or recommended PPE for this position.