Technical Specialist chez HCL Technologies

2.5-5 Years

Data Center-Windows-Windows Operating System

B-Tech

Hyderabad

Hardware knowledge of Blade / Rack ServersWindow administration with following required skills:WINDOWS 2003,2008 and WINDOWS 2012 OS troubleshooting skills.Microsoft failover Cluster basic knowledgeBasic understanding of VMwareBasic HP server H/W knowledge including iLO, RAID and HP TeamingKnowledge of Incident Management, Change Management and Problem Management. (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases