Senior Technical Writer chez SailPoint

We’re looking for a self-starting, detail-oriented, experienced Senior Technical Writer to join our documentation team. We create documentation that supports system administrators, implementers, and business users as they use SailPoint’s suite of products to discover, secure, and manage every type of identity.  The scope of our documentation includes initial setup, system configuration, and day-to-day operations. We also contribute to overall product usability by developing and editing clear and succinct UI messages  and labels.

As part of creating content, you will work with members of several other teams: Product Management, Engineering, UX/UI design, Professional Services, and 
Support. You will need to demonstrate initiative and be willing to dig for answers while cultivating these important relationships

Responsibilities

• Create and edit technical documentation for SailPoint’s connector team

• Lead and mentor junior members and cross-functional contributors to produce high-quality documentation
• Work closely with Product Managers to identify and scope documentation needs for new product features
• Collaborate with Engineers to ensure an accurate understanding of how the product works and reflect that understanding in our documentation
• Solicit stakeholder reviews and perform peer reviews of content produced by others
• Verify accuracy of documentation prior to publishing, and edit existing documentation. 

Requirements:

• 5+ years of technical writing experience, backed by a degree in English, 
  Communications, Journalism, or a related field
• In-depth knowledge of JSON, Git, and MadCap Flare
• Experience with markup languages, experience with DITA is a plus 
• Ability to research unfamiliar subject matter and experiment with early 
  prototypes
• Ability to work in a dynamic, continuous delivery deployment environment

Preferred Skills & Experience:

• Identity and Access Management (IAM) or security experience 
• Familiarity with XML
• Experience guiding users through the process of integrating systems using config files, REST APIs, and mapping attributes 
• Ability to plan and structure documentation with a user-centric approach that focuses on what the customer needs, not what the system does 
• Familiarity with content strategy and information architecture 
• Comfortable working asynchronously with remote teams across multiple time zones 
• Experience designing APIs
• Experience following Agile methodologies

SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law.  

Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact [email protected] or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations.  NOTE: Any unsolicited resumes sent by candidates or agencies to this email will not be considered for current openings at SailPoint.