Service Manager chez proximus

 Proximus Global, combining the strengths of Telesign, BICS, and Route Mobile, is transforming the future of communications and digital identity. Together, our solutions fuel innovation across the world’s largest companies and emerging brands. Our unrivaled global reach empowers businesses to create engaging experiences with built-in fraud protection across the entire customer lifecycle.

Our comprehensive suite of solutions – from our super network for voice, messaging, and data, to 5G and IoT; and from verification and intelligence to CPaaS for personalized omnichannel engagement – enables businesses and communities to thrive. Reaching over 5 billion subscribers, securing more than 180 billion transactions annually, and connecting 1,000+ destinations, we honor our commitment to connect, protect and engage everyone, everywhere.

Key highlights include:

•  Powering over 13 billion digital communications each month
• Supporting 3,500+ active customers — including enterprises, OTTs, and mobile operators — through a presence in 50+ global offices across 100+ countries
• Managing 50% of the world’s roaming data traffic and connecting 150 million IoT devices
• Driving innovation in 5G, private networks, and IoT enablement, positioning Proximus Global as a leader in next-generation communication technologies
• Committed to a unified vision: Proximus Global is unlocking new opportunities and enabling seamless global communications for businesses worldwide

Today we're looking for a ressource to strenghten our BICS team.

Task Description

Service Manager

Please note that this position is based in Brussels and offered as a permanent contract (CDI). It is not a freelance opportunity. The role requires on-site presence 2 to 3 days per week.

A Service Manager acts as the primary after-sales contact for selected key customers using BICS’ International Telecom Services, including Voice, Cloud, Roaming, and Messaging. This role involves managing service issues that go beyond routine provisioning or repair processes and ensuring that customer expectations are met. The Service Manager establishes long-term partnerships based on trust and tailors’ operational interfaces according to each customer’s specific needs.

Your Profile

Required Profile and Skills

• Extensive experience in the International Wholesale Telecom industry with a strong technical focus; prior experience as a Service Manager or Partner Manager is advantageous.

• Strong customer focus and empathy towards customer needs.
• Good knowledge of the international telecommunication industry.
• Proficiency in English with excellent spoken and written communication skills, including the ability to collect information from various sources, analyse it, and produce concise reports.
• A university degree in telecommunications or equivalent relevant experience ranging from 5 to 10 years.
• Flexibility, accountability, willingness to travel, and crisis management skills are essential.

This comprehensive role demands a combination of technical expertise, customer relationship management, communication skills, and the ability to handle crisis situations effectively to ensure high-quality service delivery and customer satisfaction in the telecom sector.

Why BICS?  

• We are international, diverse, and inclusive: You will be part of a very diverse and international team. The BICS team counts around 55 different nationalities. Get to know about other cultures while interacting with your colleagues globally.
• Our company culture is strong: You will be working in a dynamic environment where we encourage our people to embrace a Growth Mindset and empower them daily to bring new ideas, experiment and collaborate towards efficient innovation. 
• We invest in our people: From talent programs and mentorship possibilities to Learning and Development channels, but also a strong emphasis on internal mobility, we foster an environment where upskilling, career coaching and leadership development will help you maximize your potential.
• Remote and flexible working are part of our DNA: We believe in the power of flexibility and autonomy. Our people make their own work arrangements, they generally come to the office 2 days a week and are free to work from home the rest. We also allow our employees to work 10 working days a year from their travel destination.   
• Our list of benefits is exhaustive: Because we know the offer makes a difference, our salary package is more than attractive:
  • A competitive base salary and short-term incentives (a yearly bonus linked to individual and company performance)
  • Comprehensive insurances including hospitalization insurance, outpatient care insurance, life insurance, disability insurance and travel insurance, fully funded by BICS
  • A supplementary pension plan, fully funded by BICS
  • A flexible mobility package including a company car or car allowance, a mobility budget for flexible commuting including a fuel card, bike lease options, etc
  • A telco offer including free internet at home, budget for a mobile phone, a monthly phone plan and many discounts on the Proximus products catalog
  • Additional benefits such as meal and eco vouchers, 32 vacation days, corporate discounts through Benefits@Work,…
  • Wellbeing at work: yoga and pilates classes, corporate events, etc. 

Get a flavour of Proximus Global activities by looking at our video :

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