Partner Manager - Large CP chez Tata Teleservices (Maharashtra) Limited

Broad Role Description 

The Large Partner Manager will be responsible for managing multiple large system integrators/ partners to drive the TTBS set of data and voice products and services. This role requires a strategic thinker with strong relationship management and business development skills to ensure the successful integration and performance of TTBS products within the partner ecosystem. 

Key Role Deliverables 

Partner Management: Develop and maintain strong relationships with large system integrators/ partners to ensure alignment with TTBS’s strategic goals and objectives. 

ROI and Business Development: Responsible for the ROI and achievement of revenue target of the set of Partners & accounts, new business acquisition and retention of the existing business. 

Job Responsibility 

Customer Engagement and Satisfaction: Foster strong relationships with partners customers through regular engagement, ensuring their needs are met and they are satisfied with TTBS products and services. Implement feedback mechanisms to continuously improve customer experience.  

Key Account Management: Manage key accounts within the partner ecosystem, ensuring high levels of customer satisfaction and retention. Develop and implement account plans to drive growth and achieve business objectives including cross selling and upselling of TTBS products. 

Product Integration: Oversee the integration of TTBS data & voice products and services within the partner’s offerings, ensuring seamless implementation and high performance. Understand the Customer’s business in depth and seek opportunities for business development. Increase Telecom Wallet Share for Tata Teleservices 

Sales Enablement: Collaborate with sales teams to drive product adoption and revenue growth through the partner channels/ customer base. 

Performance Monitoring: Monitor, analyze and improve partner performance, Partner Logo performance, providing regular reports and insights to senior management 

Issue Resolution: Act as the primary point of contact for any issues or escalations, ensuring timely and effective resolution in coordination with cross functional teams 

Training and Support: Provide training and support to partners to ensure they are well-equipped to sell and support TTBS products. 

Market Intelligence: Stay informed about industry trends, competitive landscape, and market opportunities to inform strategic decisions. 

Strategic Planning: Develop and execute strategic plans to maximize the value of partnerships, including joint business planning, marketing initiatives, and go-to-market strategies. 

Right Person (Qualification & Experience) 

BE/ MBA 

8 ~ 12 years of relevant experience in telecom industry/ technology sector 

Proven track record of managing large system integrators or strategic partners. 

Preferably good understanding of Data & Voice Products 

Ability to think strategically and execute tactically. 

Flexible for learning new products and processes   

Keep Abreast with Competitive activities in the region 

Good Oral and Written Presentation skills 

Should have sound Achievements and Recognitions in Previous Roles. 

Proactive/self-motivated working style with strong drive for results 

Consultative Selling skill preferrable 

Ability to work independently and as part of a team. 

Personal Attributes / Key Competencies 

Excellent communication, negotiation, and relationship-building skills. 

Drive for Results and Effective team member 

Customer Focus 

Time Management 

Relationship Management 

Business Acumen 

Dealing with Ambiguity 

Innovation Management 

Strong Analytical & Problem-Solving skills  

Strong Passion in building a business 

Span of control: 

Geography - Bangalore /Chennai / Hyderabad 

 Region South 

No. of reports (direct & indirect)- if any 

 -  

Key Customer 

External 

 Large Partners (Large System Integrators), Semi & Mid Segment Customers 

Internal 

Marketing, CSO, Finance, HR, Technology etc.