ITD Deskside Support Engineer chez Cleveland Clinic London

                    

Our vision is to be the best place for healthcare anywhere and the best place to work in healthcare.

We believe that every life deserves world class healthcare.

                        

Job Summary

Salary: £36,000 - £40,000 depending on experience

Hours: Monday to Friday, between 7am and 7pm in the following shifts: 7am - 3pm, 9am - 5pm and 11 am -7 pm. 37.5 hours per week.

Location: 40 Grosvenor Place, London, SW1X 7AW - full-time in the office

Contract: Permanent

What are we looking for?

The ITD division in Cleveland Clinic London are currently looking for an experienced, professional, and well-presented ITD Deskside Support Engineer to join the Deskside and End User Computing (EUC) team.

You will be required to work with the ITD Technology Services Team Lead to deliver a best-in-class service to Cleveland Caregivers with strong and well-established processes. The candidate will be a highly motivated individual looking to progress their career in an innovative organisation supporting Cleveland Clinic caregivers (CCL employees).

The first core requirement of the role is to provide Deskside and End-user Computing Support, supporting Cleveland Clinic devices and specialised software. The role will have a significant involvement in maintaining well documented procedures and maintaining assets using our IT Service Management tool (ITSM). This is an exciting opportunity for an ambitious individual with strong customer service skills and experience problem solving, to join our innovative and caring organisation.

What makes us different?

Cleveland Clinic London offers a brand-new high-acuity environment with the very latest equipment, where caregivers are encouraged to grow their expertise across multiple specialties, and in collaboration with expert clinicians. Our Mission, ‘Caring for life, researching for health, and educating those who serve’, assures our unwavering commitment to professional development.     

What will your duties include?

• Deliver at the elbow and remote support to caregivers

• Ensure that incidents and faults are logged and handled to closure (using Service Now), working with colleagues and third-party suppliers in order to provide a solution

• Work closely with all IT supporting teams onsite and offshore and 3rd party suppliers to manage and resolve incidents and services

• Where tickets are unable to be closed, identify further resolution steps and actions and agree steps to be taken escalating as necessary

• Provide support during business hours and (on rotation) on call out of hours (remote) support for critical incidents

• Support Project team with tasks and activities as required by the project

• Maintain Enduser devices assets

• Ensure all Incidents and Requests meet the agreed SLAs

• Configure end-user devices that supports a large number of clinical applications

• Deliver excellent customer experience to highest standards, while actively contributing to the improvement of IT departmental processes and procedures

What we need from you?

• Experience of using Mobile Device Management (MDM) tools to support CCL mobile devices (Essential)

• Bachelor's degree in Information Technology/Computer Science, Health Sciences, Healthcare Admin or related field (Essential)

• A+, N+ (Essential)

• IT Infrastructure Library (ITIL) Foundation Certification (V3 or V4) (Essential)

• Strong demonstrable experience of working in the private health sector (Desirable)

• Experience of supporting innovative desktop solutions such as Virtual Desktop Interface (VDI) (Desirable)

• Experience of supporting collaboration and audio visual technologies (Desirable)

• Microsoft Certified Professional (MCP) (Desirable)

• Six Sigma Experience (Desirable)

Who we are?

Cleveland Clinic is one of the leading providers of specialised medical care in the world, providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations. We employ over 80,000 caregivers worldwide and continue to drive innovation in healthcare.

  

With over 100 years of history, our “Patients First” philosophy is at the heart of everything that we do.

If you would like to know more, please email [email protected].

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Applicant shortlisting and interviews may take place whilst the advert is live, so it may close sooner than expected - please submit your application as soon as possible. Due to the volume of applications, we are not always able to provide individual feedback.

Disclosure and Barring Service (DBS) Check

This role may be subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.

“Let’s deliver World Class care together!”

As an equal opportunities employer, we aspire to work together to promote a more inclusive work environment, which represents our commitment to celebrate diversity.

CCL is committed to applying its Equal Employment Opportunity/Workforce Diversity and Inclusion Policy  at all stages of recruitment and privileging. Shortlisting, interviewing and selection will always be carried out without regard to any Protected Characteristics. When aware of the need to do so and when required, CCL will make reasonable adjustments to its arrangements for interviews and to conditions of employment/engagement for disabled applicants to ensure, so far as practicable, that they do not place such applicants at a substantial disadvantage in comparison to non-disabled applicants.

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