Student Accounts Specialist chez Daemen University

Daemen University is a dynamic, independent, liberal arts institution committed to excellence in student centered learning. The University places special emphasis on preparing students for excellence in professional life, civic engagement, and on instilling and understanding that learning is an exciting lifelong journey. Students are encouraged to be creative, innovative, ethically minded leaders for an ever-changing, diverse, and interconnected world.

The Mission of Daemen University is to prepare students for life and leadership in an increasingly diverse and complex world through the integration of education and professional preparation. Daemen University is going beyond instrumental needs to foster the development of individuals who are dedicated to the health and well-being of local and global communities.

Purpose of Role

Position provides essential clerical and organizational support to ensure the smooth operation of the Student Accounts office and is responsible for aspects of initiating and maintaining transactions, records, and communication for student accounts in a knowledgeable, effective manner that keeps outstanding receivables at a minimum level while working with the highest integrity.

About This Opportunity

Joining our Business Affairs team, the Student Accounts Specialist will be responsible for the following:

Billing and Receivables:

• Generating invoices, processing payments, managing refunds according to policy and regulations
• Manage payments against the current term payment plans available through third-party platform
• Assist with processing refund checks
• Support follow up and correspondence with students for past due accounts

Cash Handling:

• Processing financial transactions
• Receipt payments made in person and by mail, providing receipts when requested
• Balancing daily cash and posting activities

Customer Service:

• Responding to inquiries, resolving issues, and providing information and guidance to students, families, and staff regarding student accounts
• Timely management of high volume of call, text, and email communications, providing support, problem solving. and follow-up
• Maintain a high level of professionalism; with a friendly, helpful attitude

Compliance:

• Ensuring compliance with relevant regulations, such as FERPA and 1098-T reporting.
• Reporting cash transactions according to IRS regulations

Account Maintenance:

• Maintaining accurate student records, managing financial holds
• Review Scholarship forms and coordinate with Financial Aid to record on students' accounts
• Review and verify Tuition Reimbursement forms, check for accuracy / completion, note on student's account and verify placement of funds on accounts when received

Other Duties:

• Performing various clerical tasks assigned by supervisors
• Maintain and manage the office calendar for term start dates, billing dates, payment due dates, liability dates and related information
• Assist with coordination and distribution of pertinent tax forms

Required Qualifications

Required Knowledge, Skills and Abilities:

• Enjoy working in a team environment and able to work independently
• Ability to communicate effectively with students and families regarding sensitive financial matters while following appropriate regulations
• Proficiency in relevant software, including spreadsheets (Excel), databases, and financial systems
• Ability to manage multiple tasks, prioritize work, and meet deadlines
• Effective organization and troubleshooting competencies
• Accuracy in financial transactions, record-keeping, and report generation
• Understanding of student billing, financial aid, and relevant regulations

Minimum Qualifications:

• At least 2 years of education or experience in a business-related field is preferred, with preference given to accounting, financial aid or customer service.

Total Compensation

Daemen University offers a robust total compensation package that includes:

• Health insurance with an option of two plans: an HSA plan with the deductible funded by employer HSA contributions, or a copay plan.
• Dental insurance through the Guardian network.
• Vision insurance through the Guardian network, and an option between the VSP or Davis plans.
• An 8% employer contribution to the retirement savings account when employees contribute just 5%.
• Fully paid long term disability insurance, guaranteed-issue life insurance for new hires up to a volume of $150,000.
• Tuition waiver for full-time employees and their qualified dependents. Entrance in Tuition Exchange scholarship opportunities to pursue education at other institutions.
• Generous time off for administrative and staff employees.

Daemen University strongly encourages all campus community members to get vaccinated for COVID-19, including a booster vaccine.